Does this property have an Application fee?

Yes. The resident must pay an Application Fee of $55 to secure their apartment, this is to be paid as part of the advanced payment.

Is an advanced payment required?

Yes. To secure an apartment, the resident must pay the Application Fee of $55, the Security Deposit equivalent to 4 weeks of rent, two weeks rent in advance and the Residential Life fee of $150. Prices vary depending on the room type and contract length.

Is there a cancellation fee once I have secured an apartment?

Greater than 14 days before the start date of your contract: Non-refundable: Application Fee of $55.Refundable: Security Deposit, Residential Life Fee of $150 and two weeks of Occupancy Fees. Between 1 and 14 days before the start date of your contract: Cancellation Fee equivalent to two weeks of Occupancy fees.Non-refundable: Application Fee of $55.Refundable: Security Deposit, Residential Life Fee of $150. On or after the start date of your contract: Cancellation Fee equivalent to two weeks of Occupancy fees.Non-refundable: Application Fee of $55 and Residential Life Fee of $150.You are responsible for payment of the Occupancy Fees and your Security Deposit will be retained by UniLodge until a suitable replacement is secured.

Are car parking spaces available?

Limited parking available at $13.00 per vehicle, per week. Permits are provided with 24-hour access to a parking space for the duration of your agreement. Applications are approved on a “first in, first served” basis. Residents can also rent one-time car park access for $5 per night.

Do I need to pay a departure clean fee?

Yes. The resident must pay a Departure Cleaning Fee of $190 at the end of the contract. Additional cleaning fees may apply.

If I wanted to break my lease, what are the costs associated with this?

The resident is required to provide 4 weeks notice prior to terminating a contract. The resident will be charged an Early Termination Fee equal to one (1) week of Occupancy Fees and will be responsible for finding a suitable replacement to take over the remainder of the contract.

What utility costs am I responsible for?

Water and electricity are included in your utility fee.

How much is the Internet / WIFI? Who is the provider and how much bandwidth do I have?

Superloop is our contracted supplier who have created an account for you. If you do not know or remember your username/password please contact reception and they can reset this for you. For any other issues please contact Superloop directly.

Do I need a mattress protector?

Yes, you need to use a mattress protector which we will provide on your check in.

Do I need to organise my own Contents Insurance?

Yes this is not included in your rent.

Where can I find resources to manage my health and wellbeing?

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

What are your check-in times and days?

Check-in time is Monday-Friday 2pm and check-out time is 10am. If you require flexible check-in or check-out times, please contact us at uc.campuswest@unilodge.com.au to make arrangements.

Do you offer after hours check-in?

Yes, please call the Duty RA on 0466 558 053. The Duty RA will have you complete some paperwork, provide you with your key and show you to your room.

Is the residential life program fee a one-off payment?

You need to pay for the residential life program fee annually. It is compulsory and it covers for a range of events and activities organised by Unilodge.

Will someone help me if something is broken/ not working in my room?

Yes, we have a professional maintenance team to support the general maintenance requests. Contractors may be arranged if the issue persists.

Do you take cash payments?

Unfortunately, we do not take cash payments at UniLodge Campus West. You can make rent payments through credit/debit cards or pay online.

I am not a UniLodge Campus West resident, can I still park at the location?

Yes, limited parking is available to non-Campus West residents including University of Canberra staff at a rate of $13.00 per week. To apply, please complete an online enquiry form. Parking is allocated on a first-come, first-served basis. All applications are subject to availability and approval.

Who is responsible for cleaning the accommodation?

Residents are responsible for their own room and shared common area cleaning. As part of communal living, we encourage all residents to maintain a clean and hygienic environment for everyone's comfort and wellbeing. We provide suggested weekly and monthly cleaning checklists to help residents stay on top of regular cleaning tasks and keep shared spaces in good condition.

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