Terms & Conditions - UniLodge Student Accommodation
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Terms & Conditions

Terms and Conditions

Hot Offers

Please view individual Hot Offers for terms and conditions. 

 

Application and Booking Terms and Conditions

The following terms and conditions apply to your application for accommodation with UniLodge Australia. Please review these terms carefully and print or save a copy for your reference. These terms and conditions apply to all individual and small group applications.

The application terms and conditions are provided in English only. If you do not understand any part of the application terms and conditions, please contact the property’s reservation team.  If you choose to access the website from locations outside of Australia, you are responsible for complying with local laws.

  1. The application terms and conditions relate to all UniLodge properties in Australia and New Zealand.
  2. They apply to all individual and small group applications made:
               a. online through our websites;
               b. in person at a UniLodge property;
               c. over the phone;
               d. via email;
               e. via App;
               f. via an educational agent;
              g. via any other method accepted and approved by UniLodge
  3. All applications for accommodation will be reviewed by the property’s team to ensure applicants meet our minimum requirements. Applicants must be considered in accordance with the Equal Opportunity Act 1995. There must be no discrimination based on: age, sex, marital, parental or carer status, pregnancy, sexual orientation, disabilities, physical features, race, religious, political or industrial activities or beliefs or personal association with someone else who may be treated unfairly on the basis of any of the above.
  4. Upon successful review, we will send you a Letter of Offer for accommodation.  Your Letter of Offer will set out the next steps and any payments due that are required to accept your Offer and secure your accommodation with UniLodge.
  5. All rooms and rates are for occupation by one (1) person only, unless specified otherwise such as twin share rooms for two (2) people.
  6. Although we try to ensure the room rates and other costs published on our website are accurate, changes may sometimes occur and we will only be bound by the rates and costs set out in your Letter of Offer.
  7. If you are under 18 years of age you must have consent of a parent or legal guardian when making an application.
  8. If you are under 18 years of age when you are scheduled to move into your UniLodge accommodation, your application will only be accepted at an approved Under 18’s property as indicated on the UniLodge website.
  9. If you are an International student and 17 years of age when you are scheduled to move into your UniLodge accommodation, you must seek permission from your University or College to reside at a UniLodge Property. You will be able to apply to only those properties that are approved to accommodate Under 18 students.  These approved properties are listed on the UniLodge website.  Please note we do not accept students younger than 17 years of age.
  10. Whilst every endeavour is made to place you in the room nominated through the UniLodge website, UniLodge cannot guarantee you will be offered the room type requested. Please check your Letter of Offer carefully.
  11. If you wish to cancel your online booking, please let us know in writing via email to the reservations team at UniLodge. Please note there may be a penalty to cancel. Please refer to the cancellation policy in your Letter of Offer.
  12. We may at our discretion cancel your application for accommodation should any of the following occur:
               a. the information you provide as part of the application process is false; or
               b. you fail to comply with your obligations in the Booking Terms & Conditions;

 

Contents Insurance

To view the UniLodge Contents Insurance Product Disclosure Statement - Click Here.  

To understand our Financial Services and guiding best practice with you - Click Here.

If you do not wish to receive contents insurance please email us at insurance@unilodge.com.au with your Full Name, UniLodge Location and Room Number.

 

No Visa No Pay Policy

We totally understand that life doesn’t always go to plan, which is why we want to ensure that you have peace of mind when you book with UniLodge*.

Prior to my lease commencing?

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you complete the following actions:

A written email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.

After the commencement of my lease?

If you are cancelling after the commencement of your lease date due to not receiving a visa to study in Australia we ask that you complete the following actions:

A written email notify that you wish to terminate your lease, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. The Property Manager will consider your request for the breaking of your lease and advise whether your request has been accepted.

*Terms and Conditions:

 

NRAS - The National Rental Affordability Scheme at UniLodge Royal Melbourne and UniLodge on Villiers

The National Rental Affordability Scheme (NRAS) is a government incentive which allows UniLodge to offer accommodation to eligible low to moderate income earners at a rate below market value.

NRAS rooms are available to both Australian and International students, but to qualify for an NRAS apartment, you need to have earned below the certain income limits for the 12 months preceding your lease start date.

To be eligible for an NRAS room you need follow the below:

  • Complete an online application.
  • You will then receive a request from the property manager to complete an Income Notification Form, and provide supporting documentation outlining your gross income for the 12 months preceding your application date. Please note – you must not exceed the income limits for your 'household composition'. You can find the income limits in 'Information for Tenants' factsheet on the Commonwealth Department of Social Services.
  • Complete Statutory Declaration regarding the information you have provided. 

Please note:

  • Both local (Australian) and foreign income should be included.
  • It relates to your income only, and not the income of your parents.
  • Income from scholarships, subsidies, prizes and stipends paid to you is included in your income.
  • Payments from your parents or immediate family members, any trust distributions and any tuition money for your course that enters your bank account in the 12 months preceding your contract start date is considered income.
  • Income paid to your tertiary education provider for tuition costs will not be counted as income if you provide us with proof of payment.
  • It does not include inheritance, superannuation income, gambling winnings or lump sum compensation payments, compensation from insurance or emergency relief or similar assistance.
  • You are required to upload source documentation for any income listed. Templates are provided to you via application process, if applicable.

UniLodge will use this information to evaluate your eligibility and, if confirmed, send you a conditional offer of accommodation. If you are not deemed eligible, we will contact you to discuss the alternative non-NRAS room types available.

UniLodge @ UNSW Renewal Offer – Semester 1, 2021 Terms and Conditions

  1. Lease agreement to be confirmed before or on the 31/12/2020 will be eligible to receive a 30% discount on rates at the start of the new lease. 
  2. The new lease term must be at least 1 month or no more than 12 months.
  3. This sign a new lease offer is only available to current and eligible residents at UniLodge @ UNSW. 
  4. This offer cannot be transferred or exchanged for cash. 
  5. This offer is not valid with leases that have already been renewed. 
  6. This offer is not available at any other UniLodge property in Australia or New Zealand.

UniLodge Academie House Renewal Offer – Semester 1, 2021 Terms and Conditions

  1. All new contracts must be confirmed by 5pm 20/11/2020 to be eligible to receive the 1 week free rent and the Residential Life program fee waived for 2021.
  2. If you sign a new 52-week contract (Full Year) you will receive 1 week free rent. The 1 week free rent will be credited four weeks after you have started your new contract.
  3. The Residential Life program fee of $120 will be waived at the start of your new contract.
  4. This offer is only available to current and eligible residents at Academie House who sign a 52-week contract.
  5. This offer is not valid with leases that have already been renewed.
  6. This offer is not to be used in conjunction with any other UniLodge offer.
  7. This offer cannot be transferred or exchanged for cash.
  8. This offer is valid only at Academie House and is not available at any other UniLodge property in Australia or New Zealand.

UniLodge City Gardens Renewal Offer – Semester 1, 2021 Terms and Conditions

  1. The renewal form needs to be completed and handed into reception by 5pm on 20/11/2020.
  2. Renew a new your lease to end on the 31/01/2022 and you will receive a AUD $1000 rent credit.
  3. Renew a newyour lease to end on the 05/07/2021 to receive AUD $600 rent credit.
  4. The first 20 residents who sign a new lease will receive a bonus AUD $200 rent credit and a AUD $50.00 laundry credit.
  5. The bonus rent credit and laundry credit will be awarded within 4 weeks to the residents account after commencing their new contract.
  6. The rent credit will be applied at the end of the lease and you will not be eligible if the lease is broken before the lease end date.
  7. This offer is valid at UniLodge City Gardens and is not available at any other UniLodge property in Australia or New Zealand.
  8. Failure to renew your lease contract will be treated as your intention to not renew your lease and that you intend to vacate on the current lease expiry date.

UniLodge Darwin Renewal Offer – Semester 1, 2021 Terms and Conditions

  1. All renewals confirmed before 4pm on 04/01/2021 will be eligible to receive reduced rates at the start of the new lease. 
  2. The renewal term must be 6 months or longer.
  3. This contract renewal offer is only available to current and eligible residents at UniLodge Darwin. 
  4. To renew and view special rates for each room type, please contact UniLodge Darwin reception.
  5. This offer cannot be transferred or exchanged for cash. 
  6. This offer is not valid with leases that have already been renewed. 
  7. This offer is not available at any other UniLodge property in Australia or New Zealand.

UniLodge Darwin Offer to Newly Arriving International Students – Semester 1, 2021 Terms and Conditions

  1. You must be classified as an eligible new resident at UniLodge Darwin.
  2. This offer is valid for all new bookings received from 9am (ACST), 7th October 2020.
  3. This offer is valid to 31st December 2020 or until all allocations are exhausted.
  4. Minimum lease length of 26 weeks per booking for any room type.
  5. You must check-in by 28th February 2021 or leases must begin on or before 28th February 2021.
  6. All applications must have paid their security deposit within 48 hours of receiving the Letter of Offer. Failure to pay deposit by the specified time will be deemed not eligible for this offer.
  7. The free rent will be applied to your account at the last week of the lease term of your tenancy agreement.
  8. This offer cannot be transferred or be exchanged for cash.
  9. This offer is not valid with bookings that have already been deposited.
  10. This offer is not valid if booked via education agents, booking agents or referral agents.
  11. This offer is valid only at UniLodge Darwin and is not available at any other UniLodge property in Australia or New Zealand.

UniLodge Lincoln House Renewal Offer – 4 Weeks Free Rent - Semester 1, 2021 Terms and Conditions

  1. The New Lease Form needs to be completed and submitted by 5pm (AEDT) Monday 30 November 2020 to be eligible for this offer.
  2. Sign a minimum of 12 month lease and receive 4 weeks free rent.
  3. The first 2 weeks free rent will be credited at the start of your new lease and the second 2 weeks free rent will be credited at the end of your new lease. You will not be eligible to receive the second 2 weeks free rent if the lease is broken before the lease end date.
  4. The lease end date for the 12 month lease will be in the month of February 2022.
  5. This offer is only available to the first 15 current and eligible residents who sign a new lease at UniLodge Lincoln House.
  6. This offer cannot be transferred or be exchanged to cash.
  7. This offer is not valid with leases that have already been renewed.
  8. This offer is not valid if booked via education agents, booking agents or referral agents.
  9. This offer is valid only at UniLodge Lincoln House and is not available at any other UniLodge property in Australia or New Zealand.

UniLodge Lincoln House Renewal Offer – $100 Gift Voucher - Semester 1, 2021 Terms and Conditions

  1. The New Lease Form needs to be completed and submitted by 5pm Monday 16 November 2020.
  2. The first 20 residents to sign a 6-month or longer lease will receive a bonus $100 gift voucher.
  3. The gift voucher will be issued to you after four (4) weeks from your new lease date with full acceptance fees paid/received.
  4. For 6-month lease, proof must be supplied at time of renewal that current course is only 6-month in length, and/or finishing after Semester 2.
  5. This offer is not valid with new leases that have already been signed.
  6. This offer cannot be transferred or be exchanged to cash.
  7. This offer is not valid if booked via education agents, bookings agents or referral agents.
  8. The gift voucher supplier will be Gift Pay Express and the gift card will be supplied to the resident via their email address. With all terms and conditions that are stated by Gift Pay Express to be adhered too, visit https://www.giftpay.com.au/business for further information.
  9. This offer is valid only at UniLodge Lincoln House and is not available at any other UniLodge property in Australia or New Zealand. 

UniLodge Lincoln House Back to Uni Competition – Semester 1, 2021 Terms and Conditions

  1. Information on how to enter and the prize form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
  2. The prizes are:
  3. The promoter is UniLodge Pty Ltd (ABN 49 078 921 169) whose registered office is at Level 22, 100 Creek Street, Brisbane QLD 4000.
  4. Residents will be automatically entered upon confirmation of a new lease at UniLodge Lincoln House.
  5. Promotion commences on 19 October 2020 and final entries close at 5pm (AEDT) on 19 December 2020 (“Promotional Period”).
  6. Entry to the prize draw is available to all residents, in any room type who sign a new minimum of 12-month lease.
  7. This offer is not valid with new leases that have already been signed.
  8. A cancelled lease will be deemed as an invalid entry and the entrant’s name will be automatically removed.
  9. The Promoter reserves the right, at any time, to verify the validity of entries and entrants and reserves the right, in its sole discretion, to disqualify and individual who the Promoter has reason to believe has breached any Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its right at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such and offender are reserved.
  10. There will be two (2) winners including winner of the first prize and winner of the second prize. The winners will be chosen at random by electronic selection from all entries received and verified by Promoter on the draw date of 19 December 2020 at 5pm (AEDT). 
  11. The winner will be notified via the phone and email address provided on their lease. agreement. The announcement of the winner will take place on the 24 December 2020.
  12. The prize cannot be transferred or exchanged for cash.
  13. The prize will be delivered to an Australian address only.
  14. The winner will be notified by email and/or letter within 5 days of the draw date. If the winner cannot be contacted or does not claim the prize within 30 days of notification, we reserve the right to withdraw the prize from the winner and redraw a replacement winner.
  15. Winner’s First Names and Initials will be announced across UniLodge official website and Residents communications.
  16. The promoter will notify the winner when and where the prize can be collected.
  17. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  18. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  19. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to UniLodge Australia Pty Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.unilodge.com.au/privacy-policy.
  20. The prize supplier will be Officeworks and the prizes will be presented to the winners in person. With all terms and conditions that are stated by Officeworks to be adhered to, visit https://www.officeworks.com.au/ for further information.
  21. As per the Privacy Act 1988 & the UniLodge Privacy Policy, UniLodge will only use or disclose your personal information or personal data for the primary purposes for which it was collected or as consented to by you. Resident full names and email addresses will be collected for the purpose of administering this promotion, including prize fulfilment. Please see our Privacy Policy for further details.
  22. This offer is valid only at UniLodge Lincoln House and is not available at any other UniLodge property in Australia or New Zealand.

UniLodge Royal Melbourne Renewal Offer – Semester 1, 2021 Terms and Conditions

  1. All new leases must be confirmed by 5pm 19/11/2020 to be eligible to receive the free rent offer and bonus laptop stand valued at RRP $49.
  2. If you sign a new 52 week lease (Full Year) or a new 48 week lease (Academic Year) you will receive 4 Weeks Free Rent. The first 2 weeks free rent will be credited at the start of your new lease and the second 2 weeks free rent will be credited at the end of your new lease.
  3. If you sign a new 26 week lease (Half Year) you will receive 2 Weeks Free Rent. The first 1 week free rent will be credited at the start of your new lease and the second 1 week free rent will be credited at the end of your new lease.
  4. The laptop stand offer is only limited to the first 25 residents who sign a new lease. Laptop is not included.
  5. You will not be eligible to receive the second free rent if the lease is broken before the lease end date.
  6. The laptop stand will be available for pick up at reception before 30/11/2020.
  7. This offer is only available to current and eligible residents at UniLodge Royal Melbourne who sign a 26, 48 or 52 week lease.
  8. This offer is not valid with leases that have already been renewed.
  9. This offer is not to be used in conjunction with any other UniLodge offer.
  10. This contract renewal offer is only available for current and eligible residents at UniLodge Royal Melbourne.
  11. This offer cannot be transferred or exchanged for cash.
  12. This offer is valid only at UniLodge Royal Melbourne and is not available at any other UniLodge property in Australia or New Zealand.

UniLodge on Waymouth Renewal Offer – Semester 1, 2021 Terms and Conditions

  1. All renewals must be confirmed by 4pm 27/11/2020 to be eligible to receive this offer. 
  2. If you renew your lease within 7 days, by 4pm 30/10/2020 on a six month lease, you will receive a $10 discount per week on your room rates.
  3. If you renew your lease within 7 days, by 4pm 30/10/2020 on twelve-month lease, you will receive a $20 discount per week on your room rates.
  4. If you renew for a six month lease after 30/10/2020 you will receive a $5 discount per week on your room rates.
  5. If you renew for a twelve month lease after 30/10/2020 you will receive a $10 discount per week on your room rates.
  6. The rental discount will be applied on a monthly basis immediately after your new lease is signed.
  7. This renewal offer is only available to current and eligible residents at UniLodge on Waymouth who sign a six or twelve month lease.
  8. This offer cannot be transferred or exchanged for cash. 
  9. This offer is not valid with leases that have already been renewed.
  10. This offer is valid only at UniLodge on Waymouth and is not available at any other UniLodge property in Australia or New Zealand.