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Student Accommodation FAQ

Terms & Conditions

Terms and Conditions

Hot Offers

Please view individual Hot Offers for terms and conditions.

 

UniLodge Resident Satisfaction Survey 2025 - Terms and Conditions

  1. Click here to view Terms and Conditions for individual property offers.
  2. To be eligible for these property offers, you must be an existing resident of that UniLodge property who has completed the UniLodge Resident Satisfaction Survey 2025.
  3. The offer cannot be claimed in conjunction with any other offer.
  4. This offer cannot be transferred or exchanged for cash.
  5. UniLodge will not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss), as a result of taking the prize, except for any liability which cannot be excluded by law. 

 

TERMS AND CONDITIONS - UNILODGE SOUTH BANK FORTNIGHTLY CLEANING SERVICE

  1. UniLodge reserves the right to discontinue this service at its discretion, with immediate notice sent via email to eligible students.
  2. The cleaning service is available only for selected room types.
  3. The service applies solely to the apartment's common areas.
  4. Offer valid for apartments that meet the minimum occupancy.

 

Student Living - East West Refer a Friend Campaign - Terms & Conditions

  1. This offer is valid until the 01/06/2025 or until allocation is exhausted.
  2. The referrer needs to be classified as an eligible current resident at Student Living - East West. The referred friend (referee) must be classified as a new eligible resident and confirmed lease must commence from 01/05/2025 and prior to 01/07/2025 to receive 1 week free rent.
  3. To be eligible for this offer the referee must book any apartment with a lease end date of either 01/07/2026 or 02/02/2026.
  4. The referee must include the referrer's name on the application form.
  5. Only one person can be noted as the referrer.
  6. The referrer and referee will receive the 1 week free rent and will be applied at the end of tenancy.
  7. Resident will not be eligible for the free rent if the resident breaks lease or ends their agreement prior to the contract expiry date.
  8. This offer won’t be valid on apartment numbers 52, 53, 102, 103 as they are on a separate management agreement.
  9. This offer is not available if the referring resident is in arrears.
  10. This offer cannot be used in conjunction with any other offer.
  11. This offer cannot be transferred or exchanged for cash.
  12. This offer is only valid at UniLodge East West Apartments and is not available at any other UniLodge properties in Australia or New Zealand.
  13. This offer is not valid with bookings that were deposited/received/accepted before 01/05/2025.
  14. This offer is not valid if booked via education agents, bookings agents or referral agents via the agent booking portal.
  15. Pricing is correct as of 12/05/2025.


UniLodge Metro Adelaide Renewals Campaign - Terms & Conditions

  1. You must be a current resident at UniLodge Metro Adelaide to be eligible to renew your lease.
  2. To be eligible to renew your current lease must be expiring on or before 02/07/2025 and your new lease agreement must be signed between 28/04/2025 and 12/05/2025 4pm.
  3. Resident must sign a 6 or 12-month lease to be eligible for the 1 week rent free.
  4. The 1 week free rent will be applied as a rental credit at the end of the new renewal lease.
  5. The rental credit will be the equivalent of the new renewal rate.
  6. Residents will not be eligible for the rental credit if the resident breaks lease or ends their agreement prior to the contract expiry date.
  7. The new lease agreement must commence immediately following the current lease expiry, without any gap.
  8. This renewal offer applies to a maximum lease period of 6 or 12 months – refer to letter given.
  9. You are required to provide documentation that proves you will remain a student for the entire duration of the renewal period.
  10. The new weekly rate (if applicable) will commence at the start date of the new lease agreement - refer to letter given.
  11. If the resident has any active breaches/termination notice on their occupancy, it would be the management teams decision to approve the renewal request.
  12. Resident’s rental account must be up to date before applying for the renewal.
  13. This offer is not to be used in conjunction with any other UniLodge offer.
  14. This renewal offer is not available at any other UniLodge property.
  15. This offer cannot be used in conjunction with any other offer.
  16. This offer cannot be transferred or exchanged for cash.
  17. Pricing is correct as at 11/04/2025.

 

Student Living - East West Renewals Campaign - Terms & Conditions

  1. You must be a current resident at Student Living – East West Apartments to be eligible to renew your lease.
  2. To be eligible to renew your current lease must be expiring on or before 01/07/2025 and your new lease agreement must be signed between 28/04/2025 and 12/05/2025 4pm.
  3. Resident must sign a 6 or 12-month lease to be eligible for the 1 week rent free.
  4. The 1 week free rent will be applied as a rental credit at the end of the new renewal lease.
  5. The rental credit will be the equivalent of the new renewal rate.
  6. Residents will not be eligible for the rental credit if the resident breaks lease or ends their agreement prior to the contract expiry date.
  7. The new lease agreement must commence immediately following the current lease expiry, without any gap.
  8. This renewal offer applies to a lease period of 6 or 12 months – refer to letter given.
  9. You are required to provide documentation that proves you will remain a student for the entire duration of the renewal period.
  10. The new weekly rate (if applicable) will commence at the start date of the new lease agreement – refer to letter given.
  11. If the resident has any active breaches/termination notice on their occupancy, it would be the management teams decision to approve the renewal request.
  12. Resident’s rental account must be up to date before applying for the renewal.
  13. This offer is not to be used in conjunction with any other UniLodge offer.
  14. This renewal offer is not available at any other UniLodge property.
  15. This offer cannot be used in conjunction with any other offer.
  16. This offer cannot be transferred or exchanged for cash.
  17. Pricing is correct as at 17/04/2025.

 

Semester 2, 2025 Resident Renewal Campaign - La Trobe University Bundoora, Bendigo, Regional Victoria and Wodonga

  1. To be eligible to renew or sign a new lease agreement at either La Trobe University – Bundoora, Bendigo, Regional Victoria and Wodonga accommodation locations, you must be a current resident of one of the previously listed properties.
  2. To be eligible for this renewal offer, your current lease must be expiring on or before 04/07/25.
  3. To be eligible to renew, you must submit your intention to renew via the Student Portal between 01/04/25-06/05/25, and you must sign your new Returning Semester 2 agreement prior to your current lease ending.
  4. The new lease agreement must expire on or before 08/12/2025.
  5. This renewal offer applies to returning residents applying for a Semester 2 2025 contract only.
  6. The new weekly rate (if applicable) will commence at the start date of the new lease agreement.
  7. Pricing is correct as at 03/04/2025.
  8. If the resident has any active breaches/termination notice on their Occupancy, it would be the management teams decision to approve their renewal request.
  9. Resident’s rental account must be up to date before applying for renewal.
  10. This offer is not to be used in conjunction with any other UniLodge or La Trobe University offer.
  11. This renewal offer is not available at any other UniLodge property.
  12. To be eligible you must be an enrolled student with a valid student ID number.
  13. This renewal offer is not eligible if booked via an Education agent. 

 

UniLodge @ UC – Campus West – Semester 2, 2025 Resident Renewal Campaign Terms and Conditions

  1. This offer is valid for eligible current residents of UniLodge @ UC – Campus West who sign a new lease between 14/04/2025 – 26/05/2025.
  2. To be eligible for this offer, the current lease must be expiring before 30/11/2025.
  3. The new lease agreement must expire on 22/01/2026.
  4. If an eligible resident signs/renews a contract for their existing room or apartment type, lease ending 22/01/26, they will receive the lowest available 2025 Campus West long stay room rate for their current room or apartment type This offer does not apply if the resident applies for room or building move.
  5. The rates available for this offer are included in the table below and are correct as at 14/04/2025.
  6. If an eligible resident does not comply with the above requirements, they will not be eligible for this offer and will need to sign a new lease for the most up to date weekly rental rate correct at the time.
  7. The new weekly rate (if applicable) will commence at the start date of the new lease agreement.
  8. This offer is not valid with leases that have already been renewed prior to 14/04/2025.
  9. If the resident has any active breaches/termination notice on their Occupancy, it would be the management decision to approve their renewal request.
  10. Resident’s rental account must be up to date before applying for renewal under this offer.
  11. This offer is not to be used in conjunction with any other UniLodge offer.
  12. This renewal offer is only available for current and eligible residents at UniLodge at UC – Campus West.
  13. To be eligible for this offer you must be an enrolled student with a valid student ID number.
  14. This offer cannot be transferred or exchanged for cash.
  15. This offer is not eligible if booked via an Education agent. 

 

TERMS & CONDITIONS – LIVING AT LA TROBE INTERNATIONAL STUDENT OFFER:

  1. To be eligible for the Rent Free offer you must be classified as an eligible new offshore international student at one of the following properties: La Trobe University – Living at La Trobe in Bundoora, Bendigo, Albury Wodonga, Shepparton, Ballarat, Mildura, or Melton.
  2. This offer applies only to new eligible bookings received and confirmed from 02.09.24 – 30.09.25 or until allocation is exhausted, using the code “LTUINTL2025” at the time of booking.
  3. Semester 2 contracts must commence on 07.07.25.
  4. This offer applies only to a minimum contract length of 22 weeks.
  5. This offer ends 30.09.25.
  6. All new residents must have paid their bond payment deposit to secure their booking. Failure to pay deposit by the specified date will be deemed not eligible for this offer.
  7. If a resident signs a Semester 1 contract, they will receive a total of 1 Weeks Rent Free which will be applied at the end of the lease.
  8. If a resident signs an Academic Year contract, they will receive a total of 2 Weeks Rent Free which will be applied at the end of the lease.
  9. The rent credit will be applied at the end of the eligible resident’s lease.
  10. The rent credit only applies to weekly rental payments and does not apply to weekly catering fees.
  11. This offer cannot be transferred or exchanged for cash.
  12. This offer is valid at La Trobe University – Living at La Trobe in Bundoora, Bendigo, Albury Wodonga, Shepparton, Ballarat, Mildura, or Melton, and is not available at any other UniLodge property in Australia or New Zealand.
  13. If you decide to break your lease you will not be eligible for this offer and will no longer be eligible for the Rent Free offer.
  14. This offer is not valid with bookings that have already been deposited/received/accepted.
  15. This offer is not to be used in conjunction with any other UniLodge offer.
  16. This offer is available if booked via education agents, bookings agents or referral agents.


2024 Canterbury Accommodation Scholarship Terms & Conditions 

 

APPLICATION AND BOOKING TERMS AND CONDITIONS
The following terms and conditions apply to your application for accommodation with UniLodge Australia. Please review these terms carefully and print or save a copy for your reference. These terms and conditions apply to all individual and small group applications.

The application terms and conditions are provided in English only. If you do not understand any part of the application terms and conditions, please contact the property’s reservation team. If you choose to access the website from locations outside of Australia, you are responsible for complying with local laws.

  1. The application terms and conditions relate to all UniLodge properties in Australia and New Zealand.
  2. They apply to all individual and small group applications made:
    a. online through our websites;
    b. in person at a UniLodge property;
    c. over the phone;
    d. via email;
    e. via App;
    f. via an educational agent;
    g. via any other method accepted and approved by UniLodge
  3. All applications for accommodation will be reviewed by the property’s team to ensure applicants meet our minimum requirements. Applicants must be considered in accordance with the Equal Opportunity Act 1995. There must be no discrimination based on: age, sex, marital, parental or carer status, pregnancy, sexual orientation, disabilities, physical features, race, religious, political or industrial activities or beliefs or personal association with someone else who may be treated unfairly on the basis of any of the above.
  4. Upon successful review, we will send you a Letter of Offer for accommodation. Your Letter of Offer will set out the next steps and any payments due that are required to accept your Offer and secure your accommodation with UniLodge.
  5. All rooms and rates are for occupation by one (1) person only, unless specified otherwise such as twin share rooms for two (2) people.
  6. Although we try to ensure the room rates and other costs published on our website are accurate, changes may sometimes occur and we will only be bound by the rates and costs set out in your Letter of Offer.
  7. If you are under 18 years of age you must have consent of a parent or legal guardian when making an application.
  8. If you are under 18 years of age when you are scheduled to move into your UniLodge accommodation, your application will only be accepted at an approved Under 18’s property as indicated on the UniLodge website.
  9. If you are an International student and 17 years of age when you are scheduled to move into your UniLodge accommodation, you must seek permission from your University or College to reside at a UniLodge Property. You will be able to apply to only those properties that are approved to accommodate Under 18 students. These approved properties are listed on the UniLodge website. Please note we do not accept students younger than 17 years of age.
  10. Whilst every endeavour is made to place you in the room nominated through the UniLodge website, UniLodge cannot guarantee you will be offered the room type requested. Please check your Letter of Offer carefully.
  11. If you wish to cancel your online booking, please let us know in writing via email to the reservations team at UniLodge. Please note there may be a penalty to cancel. Please refer to the cancellation policy in your Letter of Offer.
  12. We may at our discretion cancel your application for accommodation should any of the following occur:
    a. the information you provide as part of the application process is false; or
    b. you fail to comply with your obligations in the Booking Terms & Conditions;

CONTENTS INSURANCE

 To view the UniLodge Contents Insurance Product Disclosure Statement and to understand the Financial Services and guiding best practice with you - Click Here.

 To view key facts about this Policy - Click Here 

 If you do not wish to receive contents insurance please email us at insurance@unilodge.com.au with your Full Name, UniLodge Location and Room Number.

 Duplication of Cover Warning: Please note that you should always check whether your belongings are covered under any other household contents insurance policy. This is important to avoid any unnecessary duplication of coverage.

CANCELLATION POLICY – STRATA BUILDINGS VICTORIA

Once you have entered into an offer and acceptance agreement with the owner, you are legally bound by the Residential Tenancies Act and deemed to be in a leasing arrangement. We understand that from time-to-time issues can arise with your entry into Australia. 

Cancellation without penalty may be possible if: 

  • You fail to meet student status requirement – if student status is applicable to your tenancy 

  • You fail to gain lawful entry into Australia 

If you are unable to arrive on your selected date due to flight cancellations, we may be able to move your lease commencement date. Depending on the length of delay, there may be some financial penalties incurred. This is handled on a case-by-case basis. If your flight is delayed, please email the property directly. 

Cancellation resulting in monetary penalties include but not limited to: 

  • providing false or misleading information during your application or booking process 

  • failure to pay your bond or rent in advance 

  • failure to sign the Residential Tenancy Agreement when required 

  • a change of mind  

Monetary penalties may include  

  • forfeiting some or all your advance rental payment  

  • forfeiting some or all your bond payment  

These may be negotiated on a case-by-case basis. 

Please note any refundable fees will be processed within 14 days of finalisation. 

 

CANCELLATION POLICY – STRATA BUILDINGS WELLINGTON, NEW ZEALAND
Once you have entered into an offer and acceptance agreement with the owner, you are legally bound by the Residential Tenancies Act and deemed to be in a leasing arrangement.

We understand that from time-to-time issues can arise with your entry into New Zealand.

Cancellation without penalty is possible if:

  • you fail to meet student status requirement.
  • you fail to gain lawful entry into New Zealand.
  • you cannot enter New Zealand due to border closures or restrictions.

If you are unable to arrive on your selected date due to flight cancellations, we may be able to move your lease commencement date. Depending on the length of delay, there may be some financial penalties incurred. This is handled on a case-by-case basis. If your flight is delayed, please email the property directly.

Cancellation due to:

  • providing false or misleading information during your application or booking process
  • failure to pay your bond or rent in advance
  • failure to sign the Residential Tenancy Agreement when required
  • a change of mind will result in a monetary penalty. This may include forfeiting some or all of your advance rental payment and/or bond payment and is negotiated on a case-by-case basis.

Please note any refundable fees will be processed within 14 days of finalisation of refund.

 

NO VISA NO PAY POLICY

We totally understand that life doesn’t always go to plan, which is why we want to ensure that you have peace of mind when you book with UniLodge*.

Prior to my lease commencing?

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you complete the following actions:

A written email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.

After the commencement of my lease?

If you are cancelling after the commencement of your lease date due to not receiving a visa to study in Australia we ask that you complete the following actions:

A written email notify that you wish to terminate your lease, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. The Property Manager will consider your request for the breaking of your lease and advise whether your request has been accepted.

*Terms and Conditions:

 

NRAS - THE NATIONAL RENTAL AFFORDABILITY SCHEME AT UNILODGE ROYAL MELBOURNE AND UNILODGE ON VILLIERS

The National Rental Affordability Scheme (NRAS) is a government incentive which allows UniLodge to offer accommodation to eligible low to moderate income earners at a rate below market value.

NRAS rooms are available to both Australian and International students, but to qualify for an NRAS apartment, you need to have earned below the certain income limits for the 12 months preceding your lease start date.

To be eligible for an NRAS room you need follow the below:

  • Complete an online application.
  • You will then receive a request from the property manager to complete an Income Notification Form, and provide supporting documentation outlining your gross income for the 12 months preceding your application date. Please note – you must not exceed the income limits for your 'household composition'. You can find the income limits in 'Information for Tenants' factsheet on the Commonwealth Department of Social Services.
  • Complete Statutory Declaration regarding the information you have provided.

Please note:

  • Both local (Australian) and foreign income should be included.
  • It relates to your income only, and not the income of your parents.
  • Income from scholarships, subsidies, prizes and stipends paid to you is included in your income.
  • Payments from your parents or immediate family members, any trust distributions and any tuition money for your course that enters your bank account in the 12 months preceding your contract start date is considered income.
  • Income paid to your tertiary education provider for tuition costs will not be counted as income if you provide us with proof of payment.
  • It does not include inheritance, superannuation income, gambling winnings or lump sum compensation payments, compensation from insurance or emergency relief or similar assistance.
  • You are required to upload source documentation for any income listed. Templates are provided to you via application process, if applicable.

UniLodge will use this information to evaluate your eligibility and, if confirmed, send you a conditional offer of accommodation. If you are not deemed eligible, we will contact you to discuss the alternative non-NRAS room types available.

 

Student Living by UniLodge (Melbourne) – Semester 2, 2025: Sign a New Lease Resident Campaign
COMPETITION TERMS & CONDITIONS:

  1.  Information on how to enter and the prize form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
  2. The prize consists of one (1) of five (5) Kindle Scribe 64GB with Premium Pen, each valued at $729.
  3. The promoter is UniLodge Pty Ltd (ABN 49 078 921 169) whose registered office is at Level 22, 100 Creek Street, Brisbane QLD 4000.
  4. To enter, eligible residents must sign a new lease at a participating Student Living by UniLodge property in Melbourne, with a lease commencement date between 15 June 2025 and 15 August 2025.
    o    Residents whose lease expires between 20 January 2026 and 15 February 2026 will receive one (1) entry.
    o    Residents whose lease expires between 30 June 2026 and 15 July 2026 will receive two (2) entries.
  5. Promotion commences on 14 April 2025 and final entries close at 5:00 PM (AEST) on 14 July 2025 (“Promotional Period”).
  6. A cancelled lease will be deemed as an invalid entry, and the entrant’s name will be automatically removed. This offer is not available to new tenants or for leases that have already been renewed.
  7. The Promoter reserves the right, at any time, to verify the validity of entries and entrants and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any Terms and Conditions, tampered with the entry process, or engaged in any unlawful or improper misconduct that jeopardizes the fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.
  8. The winners will be selected via an online random draw using Wheel of Names. The draw will take place on 4 August 2025 at UniLodge Head Office in Brisbane, conducted by the Marketing Manager.
  9. The winners will be notified via the email address provided on their lease agreement. The announcement of the winners will take place by 11 August 2025.
  10. If a prize remains unclaimed by 1 September 2025, UniLodge reserves the right to conduct further draws as necessary to distribute the prize.
  11. The prize is not transferable or exchangeable and cannot be taken as cash.
  12. The prize will be delivered to an Australian address only.
  13. The promoter will notify winners when and where the prize can be collected.
  14. The promoter’s decision in respect of all matters related to the competition will be final, and no correspondence will be entered into.
  15. By entering this competition, an entrant is indicating their agreement to be bound by these Terms and Conditions.
  16. The winners agree to the use of their name and image in any publicity material. Any personal data relating to the winners or any other entrants will be used solely in accordance with current Australian Privacy Legislation and will not be disclosed to a third party.
  17. This promotion is in no way sponsored, endorsed, administered by, or associated with Facebook or any other social network. You are providing your information to UniLodge Pty Ltd and not to any other party. The information provided will be used in conjunction with the Privacy Policy found at https://unilodge.com.au/privacy-policy/.
  18. UniLodge is not responsible for any loss or damage incurred as a result of accepting the prize, except where liability cannot be excluded by law.
  19. This offer is only valid at participating Student Living by UniLodge properties in Melbourne, Victoria. It is not available at any other UniLodge locations in Australia or New Zealand.