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Student Accommodation FAQ

Terms & Conditions

Terms and Conditions

Hot Offers

Please view individual Hot Offers for terms and conditions.

2024 Canterbury Accommodation Scholarship Terms & Conditions 

UniLodge Royal Melbourne – Semester 2, 2023 Sign a New Lease Campaign - Terms and Conditions

  1. This offer is valid to eligible current residents of UniLodge Royal Melbourne who sign a new lease from 01.10.2023 – 31.03.2024.
  2. To be eligible for this offer, the current lease must be expiring from 1 October 2023 – 30 March 2024.
  3. This offer applies to a minimum lease period of 24 weeks.
  4. If an eligible resident signs a six (6) month contract, they will receive a total of 1 Week Free Rent applied at the start of the lease.  
  5. If an eligible resident signs a contract longer than Ten (10) months, they will receive a total of 2 Weeks Free Rent applied at the start of the lease.
  6. The new weekly rate (if applicable) will commence at the start date of the new lease.
  7. Pricing is correct as at 13/09/2023.
  8. This offer is not valid with leases that have already been renewed.
  9. This offer is not to be used in conjunction with any other UniLodge offer.
  10. This offer is only available for current and eligible residents at UniLodge Royal Melbourne.
  11. This offer cannot be transferred or exchanged for cash.
  12. This offer is valid only at UniLodge Royal Melbourne and is not available at any other UniLodge property in Australia or New Zealand. 
  13. If an eligible resident decides to break lease within the first half of your contract they will not be eligible for this offer and must pay back the value of the Free Rent incentive payment before departure.

Victoria University Open Day Offer Terms and Conditions

UniLodge Melbourne CBD - Studio Standard

  1. To be eligible for this offer you must be classified as a new resident at UniLodge Melbourne CBD and have registered your contact details with UniLodge staff at the Victoria University City Campus Open Day on 27.08.2023.
  2. The weekly rate of $469 per week is only valid for eligible bookings of the Studio Standard Apartment which must be received from 04.09.2023 to 30.09.2023 unless sold out prior, using the Agent Code “VU2024” at the time of booking.
  3. All new residents must have paid a deposit equal to 2 weeks rent to secure their booking. Failure to pay deposit by the specified date will be deemed not eligible for this offer.
  4. This offer applies only to a minimum lease of 48 weeks.
  5. Pricing is correct as at 30.08.2023.
  6. Lease must commence prior to or on 29.03.2024.
  7. This offer is valid until 30.09.2023.
  8. This offer cannot be transferred or exchanged for cash.
  9. This offer is only valid at UniLodge Melbourne CBD and is not available at any other UniLodge properties in Australia or New Zealand.
  10. This offer is not valid with bookings that have already been deposited/received/accepted.
  11. This offer is not valid if booked via education agents, bookings agents or referral agents via the agent booking portal.

UniLodge Melbourne Central - Standard Studio

  1. To be eligible for this offer you must be classified as a new resident at UniLodge Melbourne Central and have registered your contact details with UniLodge staff at the Victoria University City Campus Open Day on 27.08.2023.
  2. The weekly rate of $469 per week is only valid for eligible bookings of the Standard Studio Apartment which must be received from 04.09.2023 to 30.09.2023 unless sold out prior, using the Agent Code “VU2024” at the time of booking.
  3. All new residents must have paid a deposit equal to 2 weeks rent to secure their booking. Failure to pay deposit by the specified date will be deemed not eligible for this offer.
  4. This offer applies only to a minimum lease of 50 weeks.
  5. Pricing is correct as at 30.08.2023.
  6. Lease must commence prior to or on 15.03.2024.
  7. This offer is valid until 30.09.2023.
  8. This offer cannot be transferred or exchanged for cash.
  9. This offer is only valid at UniLodge Melbourne Central and is not available at any other UniLodge properties in Australia or New Zealand.
  10. This offer is not valid with bookings that have already been deposited/received/accepted.
  11. This offer is not valid if booked via education agents, bookings agents or referral agents via the agent booking portal.

UniLodge Victoria University - 6 Bedroom Apartment

  1. To be eligible for this offer you must be classified as a new resident at UniLodge Victoria University and have registered your contact details with UniLodge staff at the Victoria University City Campus Open Day on 27.08.2023.
  2. The weekly rate of $309 per week is only valid for eligible bookings of the 6 Bedroom Apartment which must be received from 04.09.2023 to 30.09.2023 unless sold out prior, using the Agent Code “VU2024” at the time of booking.
  3. All new residents must have paid a $500 deposit to secure their booking. Failure to pay deposit by the specified date will be deemed not eligible for this offer.
  4. This offer applies only to a minimum lease of 47 weeks.
  5. Pricing is correct as at 30.08.2023.
  6. Lease must commence prior to or on 15.03.2024.
  7. This offer is valid until 30.09.2023.
  8. This offer cannot be transferred or exchanged for cash.
  9. This offer is only valid at UniLodge Victoria University and is not available at any other UniLodge properties in Australia or New Zealand.
  10. This offer is not valid with bookings that have already been deposited/received/accepted.
  11. This offer is not valid if booked via education agents, bookings agents or referral agents via the agent booking portal.

 

Living at La Trobe Open Day Offer Terms and Conditions

  1. To be eligible for the 2 Weeks Rent Free offer you must be classified as an eligible new resident of La Trobe University – Living at La Trobe in Bundoora, Bendigo, Albury Wodonga, Shepparton, Ballarat, Mildura, or Melton.
  2. This offer applies only to bookings received and confirmed from 06.08.23 – 31.12.23 or until allocation is exhausted.
  3. Lease must commence on 05.02.24.
  4. This offer applies only to a minimum contract length of 22 weeks.
  5. This offer ends 31.12.23.
  6. All new residents must have paid their advance rent of two (2) weeks to secure their booking. Failure to pay deposit by the specified date will be deemed not eligible for this offer.
  7. The 2-week rent credit will be applied at the end of the eligible resident’s lease.
  8. The 2-week rent credit only applies to weekly rental payments and does not apply to weekly catering fees.
  9. This offer cannot be transferred or exchanged for cash.
  10. This offer is valid at La Trobe University – Living at La Trobe in Bundoora, Bendigo, Albury Wodonga, Shepparton, Ballarat, Mildura, or Melton, and is not available at any other UniLodge property in Australia or New Zealand.
  11. If you decide to break your lease you will not be eligible for this offer and will no longer be eligible for the 2 Weeks Rent Free offer.
  12. This offer is not valid with bookings that have already been deposited/received/accepted.
  13. This offer is not to be used in conjunction with any other UniLodge offer.
  14. This offer is not available if booked via education agents, bookings agents or referral agents.

 

APPLICATION AND BOOKING TERMS AND CONDITIONS
The following terms and conditions apply to your application for accommodation with UniLodge Australia. Please review these terms carefully and print or save a copy for your reference. These terms and conditions apply to all individual and small group applications.

The application terms and conditions are provided in English only. If you do not understand any part of the application terms and conditions, please contact the property’s reservation team. If you choose to access the website from locations outside of Australia, you are responsible for complying with local laws.

  1. The application terms and conditions relate to all UniLodge properties in Australia and New Zealand.
  2. They apply to all individual and small group applications made:
    a. online through our websites;
    b. in person at a UniLodge property;
    c. over the phone;
    d. via email;
    e. via App;
    f. via an educational agent;
    g. via any other method accepted and approved by UniLodge
  3. All applications for accommodation will be reviewed by the property’s team to ensure applicants meet our minimum requirements. Applicants must be considered in accordance with the Equal Opportunity Act 1995. There must be no discrimination based on: age, sex, marital, parental or carer status, pregnancy, sexual orientation, disabilities, physical features, race, religious, political or industrial activities or beliefs or personal association with someone else who may be treated unfairly on the basis of any of the above.
  4. Upon successful review, we will send you a Letter of Offer for accommodation. Your Letter of Offer will set out the next steps and any payments due that are required to accept your Offer and secure your accommodation with UniLodge.
  5. All rooms and rates are for occupation by one (1) person only, unless specified otherwise such as twin share rooms for two (2) people.
  6. Although we try to ensure the room rates and other costs published on our website are accurate, changes may sometimes occur and we will only be bound by the rates and costs set out in your Letter of Offer.
  7. If you are under 18 years of age you must have consent of a parent or legal guardian when making an application.
  8. If you are under 18 years of age when you are scheduled to move into your UniLodge accommodation, your application will only be accepted at an approved Under 18’s property as indicated on the UniLodge website.
  9. If you are an International student and 17 years of age when you are scheduled to move into your UniLodge accommodation, you must seek permission from your University or College to reside at a UniLodge Property. You will be able to apply to only those properties that are approved to accommodate Under 18 students. These approved properties are listed on the UniLodge website. Please note we do not accept students younger than 17 years of age.
  10. Whilst every endeavour is made to place you in the room nominated through the UniLodge website, UniLodge cannot guarantee you will be offered the room type requested. Please check your Letter of Offer carefully.
  11. If you wish to cancel your online booking, please let us know in writing via email to the reservations team at UniLodge. Please note there may be a penalty to cancel. Please refer to the cancellation policy in your Letter of Offer.
  12. We may at our discretion cancel your application for accommodation should any of the following occur:
    a. the information you provide as part of the application process is false; or
    b. you fail to comply with your obligations in the Booking Terms & Conditions;

 

CONTENTS INSURANCE
To view the UniLodge Contents Insurance Product Disclosure Statement - Click Here.

To understand our Financial Services and guiding best practice with you - Click Here.

If you do not wish to receive contents insurance please email us at insurance@unilodge.com.au with your Full Name, UniLodge Location and Room Number.

 

CANCELLATION POLICY – STRATA BUILDINGS VICTORIA

Once you have entered into an offer and acceptance agreement with the owner, you are legally bound by the Residential Tenancies Act and deemed to be in a leasing arrangement.

We understand that from time-to-time issues can arise with your entry into Australia.

Cancellation without penalty is possible if:

  • you fail to meet student status requirement;
  • you fail to gain lawful entry into Australia
  • you cannot enter Australia due to border closures or restrictions

If you are unable to arrive on your selected date due to flight cancellations, we may be able to move your lease commencement date. Depending on the length of delay, there may be some financial penalties incurred. This is handled on a case-by-case basis. If your flight is delayed, please email the property directly.

Cancellation due to:

  • providing false or misleading information during your application or booking process
  • failure to pay your bond or rent in advance
  • failure to sign the Residential Tenancy Agreement when required
  • a change of mind

will result in a monetary penalty. This may include forfeiting some or all of your advance rental payment and/or bond payment and is negotiated on a case-by-case basis.

Please note any refundable fees will be processed within 14 days of finalisation of refund.

 

CANCELLATION POLICY – STRATA BUILDINGS WELLINGTON, NEW ZEALAND
Once you have entered into an offer and acceptance agreement with the owner, you are legally bound by the Residential Tenancies Act and deemed to be in a leasing arrangement.

We understand that from time-to-time issues can arise with your entry into New Zealand.

Cancellation without penalty is possible if:

  • you fail to meet student status requirement.
  • you fail to gain lawful entry into New Zealand.
  • you cannot enter New Zealand due to border closures or restrictions.

If you are unable to arrive on your selected date due to flight cancellations, we may be able to move your lease commencement date. Depending on the length of delay, there may be some financial penalties incurred. This is handled on a case-by-case basis. If your flight is delayed, please email the property directly.

Cancellation due to:

  • providing false or misleading information during your application or booking process
  • failure to pay your bond or rent in advance
  • failure to sign the Residential Tenancy Agreement when required
  • a change of mind will result in a monetary penalty. This may include forfeiting some or all of your advance rental payment and/or bond payment and is negotiated on a case-by-case basis.

Please note any refundable fees will be processed within 14 days of finalisation of refund.

 

NO VISA NO PAY POLICY

We totally understand that life doesn’t always go to plan, which is why we want to ensure that you have peace of mind when you book with UniLodge*.

Prior to my lease commencing?

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you complete the following actions:

A written email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.

After the commencement of my lease?

If you are cancelling after the commencement of your lease date due to not receiving a visa to study in Australia we ask that you complete the following actions:

A written email notify that you wish to terminate your lease, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. The Property Manager will consider your request for the breaking of your lease and advise whether your request has been accepted.

*Terms and Conditions:

 

NRAS - THE NATIONAL RENTAL AFFORDABILITY SCHEME AT UNILODGE ROYAL MELBOURNE AND UNILODGE ON VILLIERS

The National Rental Affordability Scheme (NRAS) is a government incentive which allows UniLodge to offer accommodation to eligible low to moderate income earners at a rate below market value.

NRAS rooms are available to both Australian and International students, but to qualify for an NRAS apartment, you need to have earned below the certain income limits for the 12 months preceding your lease start date.

To be eligible for an NRAS room you need follow the below:

  • Complete an online application.
  • You will then receive a request from the property manager to complete an Income Notification Form, and provide supporting documentation outlining your gross income for the 12 months preceding your application date. Please note – you must not exceed the income limits for your 'household composition'. You can find the income limits in 'Information for Tenants' factsheet on the Commonwealth Department of Social Services.
  • Complete Statutory Declaration regarding the information you have provided.

Please note:

  • Both local (Australian) and foreign income should be included.
  • It relates to your income only, and not the income of your parents.
  • Income from scholarships, subsidies, prizes and stipends paid to you is included in your income.
  • Payments from your parents or immediate family members, any trust distributions and any tuition money for your course that enters your bank account in the 12 months preceding your contract start date is considered income.
  • Income paid to your tertiary education provider for tuition costs will not be counted as income if you provide us with proof of payment.
  • It does not include inheritance, superannuation income, gambling winnings or lump sum compensation payments, compensation from insurance or emergency relief or similar assistance.
  • You are required to upload source documentation for any income listed. Templates are provided to you via application process, if applicable.

UniLodge will use this information to evaluate your eligibility and, if confirmed, send you a conditional offer of accommodation. If you are not deemed eligible, we will contact you to discuss the alternative non-NRAS room types available.