Q: Is an advanced rental payment required?

Yes. To secure an apartment, the Tenant must pay two week’s advanced rent to us and a Security Deposit / Bond of 4 weeks rent payable to the RTA.

Question 1

Do I need to be classified as a student for the entirety of my contract with UniLodge?

Accepted Answer

Yes, to be a resident at UniLodge you need to have a current and valid COE (confirmation of enrollment- but NOT offer letter) / student ID from the date you apply for your room and throughout your entire stay as per the dates on your contract agreement. Please contact reception if you have any questions.

Question 2

What is the Bond?

Accepted Answer

Before moving in, you are required to pay your bond in accordance with QLD tenancy laws. The bond amount is equivalent to 4 weeks' rent and will be lodged with the Rental Bond Authority by UniLodge Brisbane City on your behalf. The bond is held by the Residential Tenancy Authority until the end of your agreement. Payment for bond can be made via stripe, please contact the property for further information.

Question 3

Is an advanced rental payment required?

Accepted Answer

Yes. To secure an apartment, the Tenant must pay two week&rsquo;s advanced rent to us and a Security Deposit / Bond of 4 weeks rent payable to the RTA.

Question 4

What happens if my Visa is not approved, do I still have to pay?

Accepted Answer

This property is part of the UniLodge "No Visa - No Pay" policy. If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you write an email to the property team requesting cancellation of your lease, and include the email you received from the Department of Home Affairs advising your refusal notice to study in Australia. Your booking will be held and reviewed over the next 48 hours, and the property team will then formally advise that your lease agreement will be cancelled without penalty and you will receive a full refund*.

*For full terms and conditions please view here.

Question 5

What do I do if I, or my family need somewhere to stay prior to checking into UniLodge?

Accepted Answer

If you or your family need somewhere to stay for a couple of nights to a week, or rest your head after coming in from a late-night flight then why not book at Essence Suites Taringa. Offering fully furnished suites that give you the freedom to relax in a place away from home.

Question 6

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Question 7

Does this property have an Application fee?

Accepted Answer

No. There are no application fees.

Question 8

Can I cancel my booking before my lease starts? Do I get my deposit back?

Accepted Answer

Yes you can cancel your booking before you move in. You will get your deposit back in full if you cancel 30 or more days in advance of your contract start date, otherwise a cancellation fee applies.

Question 9

Can I organise a departure clean directly with you?

Accepted Answer

Yes, please refer to Reception.

Question 10

If I wanted to break my lease, what are the costs associated with this?

Accepted Answer

You are required to pay a termination fee equivalent to 1-4 weeks of rental fees, which will depend on how much of the agreed tenancy has passed when vacating, or the rent until a new resident moves in, whichever is the lesser amount. Please check RTA website for the reletting costs  or contact us for more details.

Question 11

What utility costs am I responsible for?

Accepted Answer

All utilities costs are included in your rent.

Question 12

Can I have an extra guest stay over?

Accepted Answer

There is no charge to have an extra guest for a maximum of 2 nights. An ongoing charge of &#36;50 per week is required within studio apartments only.

Question 13

Do I need to organise my own Contents Insurance?

Accepted Answer

Yes. This is not included in your rental payments.

Question 14

What are your check-in times and days?

Accepted Answer

Monday to Friday 9am to 5pm.

Question 15

Do you offer after hours check-in?

Accepted Answer

Yes, please contact our after hours on-duty Residential Advisor.

Question 16

What is the process for arranging an after hours check-in?

Accepted Answer

Ensure you that you have notified us during business hours of your after hours arrival details so that we can prepare the after hours Residential Advisor, who will be on duty, to receive you.

Question 17

Can Groups Stay at UniLodge Brisbane City?

Accepted Answer

UniLodge Brisbane City offers a range of shared apartment options, including twin-share and 4-bedroom twin-share apartments. For specific room types, please contact us so we can tailor options to your requirements.

Question 18

Is there internet/WiFi available at the property?

Accepted Answer

Yes, unlimited high-speed WiFi is included in your rent for all residents at the property

Question 19

How much does is cost to do my Laundry?

Accepted Answer

Our laundry facilities are open 24/7 and cost &#36;6 per wash and &#36;6 per dry. Tap your card or phone on the payment device located on each machine to start your cycle.

Detergent is included in each wash cycle and will automatically be deposited into the machine upon start.

UniLodge Brisbane City
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