Q: Is an advanced rental payment required?

Yes. To secure an apartment, the Tenant must pay two week’s advanced rent to us and a Security Deposit / Bond of 4 weeks rent payable to the RTA.

Question 1

Do I need to be classified as a student for the entirety of my contract with UniLodge?

Accepted Answer

Yes, to be a resident at UniLodge you need to have a current and valid COE (confirmation of enrollment- but NOT offer letter) / student ID from the date you apply for your room and throughout your entire stay as per the dates on your contract agreement. Please contact reception if you have any questions.

Question 2

What is the Bond?

Accepted Answer

Before moving in, you are required to pay your bond in accordance with QLD tenancy laws. The bond amount is equivalent to 4 weeks' rent and will be lodged with the Rental Bond Authority by UniLodge Brisbane City on your behalf. The bond is held by the Residential Tenancy Authority until the end of your agreement. Payment for bond can be made via stripe, please contact the property for further information.

Question 3

Is an advanced rental payment required?

Accepted Answer

Yes. To secure an apartment, the Tenant must pay two week&rsquo;s advanced rent to us and a Security Deposit / Bond of 4 weeks rent payable to the RTA.

Question 4

What happens if my Visa is not approved, do I still have to pay?

Accepted Answer

This property is part of the UniLodge "No Visa - No Pay" policy. If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you write an email to the property team requesting cancellation of your lease, and include the email you received from the Department of Home Affairs advising your refusal notice to study in Australia. Your booking will be held and reviewed over the next 48 hours, and the property team will then formally advise that your lease agreement will be cancelled without penalty and you will receive a full refund*.

*For full terms and conditions please view here.

Question 5

What do I do if I, or my family need somewhere to stay prior to checking into UniLodge?

Accepted Answer

If you or your family need somewhere to stay for a couple of nights to a week, or rest your head after coming in from a late-night flight then why not book at Essence Suites Taringa. Offering fully furnished suites that give you the freedom to relax in a place away from home.

Question 6

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Question 7

Does this property have an Application fee?

Accepted Answer

No. There are no application fees.

Question 8

Can I cancel my booking before my lease starts? Do I get my deposit back?

Accepted Answer

Yes you can cancel your booking before you move in. You will get your deposit back in full if you cancel 30 or more days in advance of your contract start date, otherwise a cancellation fee applies.

Question 9

Can I organise a departure clean directly with you?

Accepted Answer

Yes, please refer to Reception.

Question 10

If I wanted to break my lease, what are the costs associated with this?

Accepted Answer

You are required to pay a termination fee equivalent to 1-4 weeks of rental fees, which will depend on how much of the agreed tenancy has passed when vacating, or the rent until a new resident moves in, whichever is the lesser amount. Please check RTA website for the reletting costs  or contact us for more details.

Question 11

What utility costs am I responsible for?

Accepted Answer

All utilities costs are included in your rent.

Question 12

Can I have an extra guest stay over?

Accepted Answer

Guests are welcome to stay for up to 2 consecutive nights at no additional charge. Residents in multi-share apartments must obtain the consent of their roommate(s) or flatmate(s) before having an overnight guest. Ongoing double occupancy is only permitted in Deluxe Studio, Deluxe Corner Studio and Studio Adaptable room types. Any additional occupant must be registered with Reception, and a charge of &#36;50 per week will apply.

Question 13

Do I need to organise my own Contents Insurance?

Accepted Answer

Yes. This is not included in your rental payments.

Question 14

What are your check-in times and days?

Accepted Answer

Monday to Friday 9am to 5pm.

Question 15

Do you offer after hours check-in?

Accepted Answer

Yes, please contact our after hours on-duty Residential Advisor.

Question 16

What is the process for arranging an after hours check-in?

Accepted Answer

Ensure you that you have notified us during business hours of your after hours arrival details so that we can prepare the after hours Residential Advisor, who will be on duty, to receive you.

Question 17

Can Groups Stay at UniLodge Brisbane City?

Accepted Answer

UniLodge Brisbane City offers a range of shared apartment options, including twin-share and 4-bedroom twin-share apartments. For specific room types, please contact us so we can tailor options to your requirements.

Question 18

Is there internet/WiFi available at the property?

Accepted Answer

Yes, unlimited high-speed WiFi is included in your rent for all residents at the property

Question 19

How much does is cost to do my Laundry?

Accepted Answer

Our laundry facilities are open 24/7 and cost &#36;6 per wash and &#36;6 per dry. Tap your card or phone on the payment device located on each machine to start your cycle.

Detergent is included in each wash cycle and will automatically be deposited into the machine upon start.

Question 20

Are car parking spaces available?

Accepted Answer

Car parking is not available onsite.

Question 21

If I really want to move rooms after I move in – is that possible?

Accepted Answer

Depends on the availability at the time of request. Please also note that room change will attract room change fees. Please contact the reception office then to find out more details on this request.

Question 22

For shared units, can same-gender roommates be guaranteed?

Accepted Answer

Yes, rooms are allocated to the same gender, unless specifically requested and agreed by both parties.

Question 23

Do you accept under 18 students?

Accepted Answer

No, students have to be at least 18 upon arrival.

Question 24

What happens if lose my room card?

Accepted Answer

The resident will have to report to the reception for the issuance of a new card. A new card is charged at &#36;50. If the room card is not lost, but left in the room, then it is a lockout, and it is charged at &#36;50.

Question 25

What should I do if the furniture in my apartment is broken?

Accepted Answer

Please lodge a maintenance request to the office to inform us about the situation as soon as possible.

Question 26

What bed sizes are available?

Accepted Answer

King Single Bed or Queen Bed depending on the room type. Please refer to our Rooms Page for details.

Question 27

Can my lease be transferred?

Accepted Answer

This would be regarded lease break. If you prematurely end your lease agreement, you are required to pay a termination fee equivalent to 1-4 weeks of rental fees, which will depend on how much of the agreed tenancy has passed when a resident vacates, or the rent until a new resident moves in, whichever is the lesser amount. Please check RTA website for the reletting costs or contact our reception office for more details.

Question 28

Do all rooms have air conditioning?

Accepted Answer

Yes, all apartments have air conditioning.

Question 29

How do I send and receive parcels/mail?

Accepted Answer

You can receive parcels 24/7 at our parcel lockers within our lobby on the Ground level. Oversized parcel will be stored at our reception for collection within business hours. Parcel sending service is not available at the building, please attend to the closest post office or any preferred courier service provider for parcel sending.

Question 30

How many shared kitchens are there on each floor?

Accepted Answer

There is one shared kitchen on each floor. It is to be shared within 8 people on the level. Each of this kitchen is equipped with lockable storage space for each of the 8 residents.

Question 31

How many people share the bathrooms on each floor?

Accepted Answer

A total of 8 people are sharing the two toilets and two shower on each floor.

Question 32

How much does it cost to use the Laundry Facilities?

Accepted Answer

Laundry Facilities are available in the building at &#36;6 per wash cycle, and &#36;6 per dry. Prices are subject to changes.

Question 33

How many elevators are in the building?

Accepted Answer

We have 10 elevators in total.

Question 34

Do you have 24 hour security?

Accepted Answer

We have after hours staff available to attend to any emergencies after business hours.

Question 35

How can I ensure I’m placed in the same apartment as my friend?

Accepted Answer

If you would like to live with a friend who is also applying to stay with us, please make sure both applicants mention each other&rsquo;s full names within the application or booking notes section when submitting your applications. We also recommend contacting our property team after booking to confirm your request. While we will always do our best to accommodate roommate requests, placement together is subject to availability and room type selection.

Question 36

Is there a booking cool-off period?

Accepted Answer

Please refer to our Cancellation Policy for information on booking cancellations, cooling-off periods (where applicable), and any associated terms and conditions.

Question 37

What is the rent cycle?

Accepted Answer

Rent is paid fortnightly, with payments due every second Monday. We'll provide you with all the details of your rent schedule and payment dates when you check in.

Question 38

What is Residential Life?

Accepted Answer

Our Residential Life Program is designed to help you get the most out of your UniLodge experience. Throughout the year, you'll have access to a range of social events, wellbeing activities, cultural celebrations and academic support initiatives, all aimed at helping you connect with others and feel at home.

Question 39

Can I store my bike on-site?

Accepted Answer

Yes! Secure bicycle storage is available on-site for residents. Simply register your bike with reception after you move in, and they'll provide you with everything you need to get set up.

UniLodge Brisbane City
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