UniLodge Brisbane City
Frequently Asked Questions

Yes, to be a resident at UniLodge you need to have a current and valid COE (confirmation of enrollment- but NOT offer letter) / student ID from the date you apply for your room and throughout your entire stay as per the dates on your contract agreement. Please contact reception if you have any questions.

Before moving in, you are required to pay your bond in accordance with QLD tenancy laws. The bond amount is equivalent to 4 weeks' rent and will be lodged with the Rental Bond Authority by UniLodge Brisbane City on your behalf. The bond is held by the Residential Tenancy Authority until the end of your agreement. Payment for bond can be made via stripe, please contact the property for further information.

Yes. To secure an apartment, the Tenant must pay two week’s advanced rent to us and a Security Deposit / Bond of 4 weeks rent payable to the RTA.

If you or your family need somewhere to stay for a couple of nights to a week, or rest your head after coming in from a late-night flight then why not book at Essence Suites Taringa. Offering fully furnished suites that give you the freedom to relax in a place away from home.

This property is part of the UniLodge "No Visa - No Pay" policy. If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you write an email to the property team requesting cancellation of your lease, and include the email you received from the Department of Home Affairs advising your refusal notice to study in Australia. Your booking will be held and reviewed over the next 48 hours, and the property team will then formally advise that your lease agreement will be cancelled without penalty and you will receive a full refund*.

*For full terms and conditions please view here.

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

No. There are no application fees.

Yes you can cancel your booking before you move in. You will get your deposit back in full if you cancel 30 or more days in advance of your contract start date, otherwise a cancellation fee applies.

Yes, please refer to Reception.

You are required to pay a termination fee equivalent to 1-4 weeks of rental fees, which will depend on how much of the agreed tenancy has passed when vacating, or the rent until a new resident moves in, whichever is the lesser amount. Please check RTA website for the reletting costs  or contact us for more details.

All utilities costs are included in your rent.

Guests are welcome to stay for up to 2 consecutive nights at no additional charge. Residents in multi-share apartments must obtain the consent of their roommate(s) or flatmate(s) before having an overnight guest. Ongoing double occupancy is only permitted in Deluxe Studio, Deluxe Corner Studio and Studio Adaptable room types. Any additional occupant must be registered with Reception, and a charge of $50 per week will apply.

Yes. This is not included in your rental payments.

Monday to Friday 9am to 5pm.

Yes, please contact our after hours on-duty Residential Advisor.

Ensure you that you have notified us during business hours of your after hours arrival details so that we can prepare the after hours Residential Advisor, who will be on duty, to receive you.

UniLodge Brisbane City offers a range of shared apartment options, including twin-share and 4-bedroom twin-share apartments. For specific room types, please contact us so we can tailor options to your requirements.

Yes, unlimited high-speed WiFi is included in your rent for all residents at the property

Our laundry facilities are open 24/7 and cost $6 per wash and $6 per dry. Tap your card or phone on the payment device located on each machine to start your cycle.

Detergent is included in each wash cycle and will automatically be deposited into the machine upon start. 

Car parking is not available onsite.

Depends on the availability at the time of request. Please also note that room change will attract room change fees. Please contact the reception office then to find out more details on this request.

Yes, rooms are allocated to the same gender, unless specifically requested and agreed by both parties.

No, students have to be at least 18 upon arrival.

The resident will have to report to the reception for the issuance of a new card. A new card is charged at $50. If the room card is not lost, but left in the room, then it is a lockout, and it is charged at $50.

Please lodge a maintenance request to the office to inform us about the situation as soon as possible.

King Single Bed or Queen Bed depending on the room type. Please refer to our Rooms Page for details.

This would be regarded lease break. If you prematurely end your lease agreement, you are required to pay a termination fee equivalent to 1-4 weeks of rental fees, which will depend on how much of the agreed tenancy has passed when a resident vacates, or the rent until a new resident moves in, whichever is the lesser amount. Please check RTA website for the reletting costs or contact our reception office for more details.

Yes, all apartments have air conditioning.

You can receive parcels 24/7 at our parcel lockers within our lobby on the Ground level. Oversized parcel will be stored at our reception for collection within business hours. Parcel sending service is not available at the building, please attend to the closest post office or any preferred courier service provider for parcel sending.

There is one shared kitchen on each floor. It is to be shared within 8 people on the level. Each of this kitchen is equipped with lockable storage space for each of the 8 residents.

A total of 8 people are sharing the two toilets and two shower on each floor.

Laundry Facilities are available in the building at $6 per wash cycle, and $6 per dry. Prices are subject to changes.

We have 10 elevators in total.

We have after hours staff available to attend to any emergencies after business hours.

If you would like to live with a friend who is also applying to stay with us, please make sure both applicants mention each other’s full names within the application or booking notes section when submitting your applications. We also recommend contacting our property team after booking to confirm your request. While we will always do our best to accommodate roommate requests, placement together is subject to availability and room type selection.

Please refer to our Cancellation Policy for information on booking cancellations, cooling-off periods (where applicable), and any associated terms and conditions.

Rent is paid fortnightly, with payments due every second Monday. We'll provide you with all the details of your rent schedule and payment dates when you check in.

Our Residential Life Program is designed to help you get the most out of your UniLodge experience. Throughout the year, you'll have access to a range of social events, wellbeing activities, cultural celebrations and academic support initiatives, all aimed at helping you connect with others and feel at home.

Yes! Secure bicycle storage is available on-site for residents. Simply register your bike with reception after you move in, and they'll provide you with everything you need to get set up.