Student Accommodation FAQ

UniLodge Victoria University
Frequently Asked Questions

Got questions about living at UniLodge Victoria University? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions. Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in UniLodge student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, feel free to contact us directly.

If my visa is not approved do I have to still pay?

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you write an email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.

For full terms and conditions please view here.

Where can I find resources to manage my health and wellbeing?

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

What do I do if I, or my family need somewhere to stay prior to checking into UniLodge?

If you or your family need somewhere to stay for a couple of nights to a week, or rest your head after coming in from a late-night flight then why not book at Essence Hotel Carlton. Offering comfortable rooms that give you the freedom to relax in a place away from home.

What are your check-in times and days?

Monday to Friday 08:30am to 5:30pm

Do you offer after hours check-in?

Yes - please contact our 24/7 on-site Residential Advisor.

What is the process for arranging an after hours check-in?

Please advise us during business hours of your after hours arrival details so that we can prepare the after hours Residential Advisor who will be on duty to greet you on arrival. 

If I check-in before 2pm will my room be ready?

Whilst there may be rare occasions where your room may not be ready until after 2pm, we will always do our best to have your room ready for you on arrival.

Do I need to be a Victoria University student to stay at UniLodge Victoria University?

No it is not compulsory to be a Victoria University student to apply to stay at UniLodge Victoria University.

Can I apply to stay at UniLodge Victoria University if I'm under 18?

Yes. UniLodge Victoria University accepts local students who are under 18 years of age at the time when moving in. For international students, we only accepts 17 years of age and above.

How much time is needed to travel from Victoria University to Melbourne City?

Approximately 18 minutes by public transport.

How do I reserve an apartment with Victoria University?

To reserve your apartment with UniLodge you need to complete the online application form, click here to choose the room type you would like to book and follow the prompts.

What gas, water and electricity costs am I responsible for?

All utilities are included in your rent.

How much is the Internet / WiFi and how much bandwidth do I have?

Unlimited WiFi internet is included in your rent. Bandwidth is up to 10Mbps (entry level speed), upgrade plans to 25Mbps or 100Mbps are available at cost.

Do I need to organise my own Contents Insurance?

Yes, contents insurance is not provided by UniLodge Victoria University so tenants are encouraged to get their own policy.

Does this property have an Application/ Reservation fee?

Once an offer is accepted, there is a $170 reservation fee payable (on arrival with the other start up fees).

Are there any bicycle bays available?

Swipe Security Bicycle parking is free on site.

Is car parking available?

Yes, there are very limited spots available for those who are enrolled with VU. For Charges/ Permit form please contact reception. 

What about airport transfers for international students?

Are you an intenational student and would like a FREE transfer from the Melbourne International Airport to UniLodge Victoria University?

Good news is that when you first arrive in Melbourne as an international student of Victoria University you can arrange for a transfer from the airport to take you to your accommodation.

To find out more or to book your seat, check out all the details click here.

Is a security deposit (Bond) and advanced rental payment required on arrival?

Yes. You're required to pay $500 deposit to accept the offer, which is credited towards the full security deposit of $1,300. The remaining $800 is payable on arrival. 

Advanced 1 month rental payment is payable on arrival, then 2 months of advanced payment thereafter.

Your rent is due for payment on the first day of each month, and is to be maintained in credit for 2 months in advance.

If you've purchased a YourShop pack, payment is also payable on arrival.

Do I need to pay a departure clean fee in advance?

Yes the cost is $170 per person and charged upon arrival (as part of the start up fees).

What do I need to bring when checking in at the property?

On arrival, photo ID, and Certificate of Enrolment (COE) is required. All pre-arrival details are detailed in the Letter of Offer you will receive.

Is there a cost for an extra guest to stay over?

Guests are allowed to stay over at UniLodge Victoria University for a maximum of 4 consecutive nights at a time without charge on existing bedding. This requires management approval in advance

What are the costs associated with an early termination of my lease?

The early termination admin fee is 1 week rent but this requires minimum 28 days’ notice of intention to vacate, and important to note that rental obligation continues, until the tenant finds an acceptable replacement to take over the lease - therefore it is not a simple matter of paying 1 weeks rent and leaving

Further Resident Information

The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this Handbook will prove useful to you in answering any questions you have, and in assisting you with the most common concerns that you may have.