Q: What is the distance to the University of Canterbury main campus?

It’s just a 5 minute walk to the main campus on Ilam Road and 10 minutes to the Engineering Block and their are Scooters in the area available if you are running late.

Q: How long does it take to get to town?

Its a 20 minutes bike or bus ride, 5-6 km walk or $20-25 taxi ride.

Question 1

Where can I find more information about accommodation?

Accepted Answer

All our student accommodation located in Christchurch can be found here.

Question 2

UniLodge Vision, Mission and Values

Accepted Answer

Please view our Vision, Mission and Values click here.

Question 3

What is the distance to the University of Canterbury main campus?

Accepted Answer

It&rsquo;s just a 5 minute walk to the main campus on Ilam Road and 10 minutes to the Engineering Block and their are Scooters in the area available if you are running late.

Question 4

What is the distance to the bus stop?

Accepted Answer

There are 2 bus stops either end of Homestead Lane (less than 500 metres).

Question 5

How long does it take to get to town?

Accepted Answer

Its a 20 minutes bike or bus ride, 5-6 km walk or &#36;20-25 taxi ride.

Question 6

Can two people live in ONE room?

Accepted Answer

No, all rooms are single.

Question 7

Can you bring your own bed?

Accepted Answer

No - Beds are provided.

Question 8

Are pets allowed?

Accepted Answer

No sorry.

Question 9

Is smoking or vaping allowed?

Accepted Answer

No smoking is allowed on-site. UC is also a smoke free campus.

Question 10

Is there a curfew?

Accepted Answer

No, but we do practice quiet hours during exam times.

Question 11

Is my room secure?

Accepted Answer

Yes, you will be allocated an individual front door card, a private bedroom door key and your bedroom windows will have secure locks.

Question 12

Is the property secure?

Accepted Answer

Yes, UC security patrols throughout the night. After hours the Community Safety team are also on site and can be contacted 24/7 hours - 0508 864 425.

Question 13

Is insurance required for my personal belongings?

Accepted Answer

Yes, talk to your insurance provider for recommendations.

Question 14

Is a television included?

Accepted Answer

Yes, all apartments have a TV and there is Sky TV in our Common Space &lsquo;HOME &lsquo;.

Question 15

Is there a fitness center?

Accepted Answer

The UC&rsquo;s Recreation Centre is free for UC Students only and only a short walk away.

Question 16

Are friends allowed to stay over?

Accepted Answer

Yes, be sure to get your flat-mates&rsquo; permission. You can have a guest stay for a maximum of 2 nights and air mattresses can be hired from the office for their stay.

Question 17

Is it co-ed?

Accepted Answer

Our apartments are mixed but you can request a single sex apartment if you would prefer.

Question 18

What kind of heating will I have?

Accepted Answer

There are individual heaters in all rooms.

Question 19

Is there air-conditioning?

Accepted Answer

No but with fully opening windows you won&rsquo;t need it.

Question 20

Does someone clean?

Accepted Answer

We have a great housekeeping team who clean all common spaces in your flat every two weeks. It&rsquo;s up to each resident to keep their room clean and we provide vacuum cleaners.

Question 21

Is there a café close by?

Accepted Answer

Yes! There are three on-campus plus a caf&eacute; onsite.  The local Bush Inn Centre with numerous food outlets and supermarkets is a short 10 minute walk.

Question 22

Tell me about meals?

Accepted Answer

Ilam Apartments is self-catered but you are able to purchase meals/plans from our University Hall Dining Room.

Question 23

When am I able to move in?

Accepted Answer

Arrival dates will be confirmed in your contract &ndash; early arrivals can be secured but are subject to availability.

Question 24

Can I get my bond back if I am not accepted into University?

Accepted Answer

Yes, fees are refundable (excluding administration fees) as long as you withdraw before the withdrawal date on your contract.

Question 25

Is there a place to lock my bicycle?

Accepted Answer

Yes, covered bike storage is available. A deposit of &#36;10 is required, which will be refunded following the return of the key.

Question 26

How do I do my washing?

Accepted Answer

Washing machines and dryers are provided in Manuka and Kowhai blocks.  For Hinau apartments there is a large communal laundry (Eftpos operated &#36;2 per wash &#36;2 per dry)

Question 27

What is included in the price?

Accepted Answer

Power, WiFi (UC students only), all our apartments are fully furnished and your bedroom will have a bed and desk.  The kitchen is fully equipped and includes pots and pans. The great thing about living here rather than private flats is you don&rsquo;t have to worry about winter power bills or if a flat mate moves.

Question 28

Do you have a car park?

Accepted Answer

Residents can pay an initial fee at the start of the year to claim a car park within Uni Hall. Car parks are limited/subject to availability therefore get in quick to secure your spot! Those who miss out can park in various on-road spots around University.

Question 29

Cann non-UC students apply for accommodation?

Accepted Answer

You can apply to live at Ilam Apartments if you are planning on studying at other tertiary education provider in Christchurch.

Question 30

What are your check-in times and days?

Accepted Answer

Monday to Friday between 9am - 5pm.

Question 31

Do you offer after hours check-in?

Accepted Answer

Yes, by prior arrangement - please call our after hours on-site staff on 0508 864 425 or send us an email.

Question 32

What is the process for arranging an after hours check-in?

Accepted Answer

Please ensure that you have emailed us at least one business day before your arrival so that we can prepare in advance. Once you have arrived, please call the on-duty phone number advertised on the exterior door of the front entrance.

Question 33

What is the property complaint process?

Accepted Answer

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Occupancy Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.


	Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
	
		Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
		(Not resolved?)
	
	
	Step 2: Contact the General Manager Portfolio via email and submit the details of your complaint in writing. The General Manager Portfolio will request a meeting to discuss the matter further.
	
		(Not resolved?)
		It is important to remember that you have signed an Occupancy Agreement. An Occupancy Agreement differs from a Tenancy Agreement quite significantly.
	
	
	Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the UCSA, or the University Grievance Coordinator to discuss your concerns and your options (phone number 03 369 0292).
	Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Mana Tohu Mātauranga o Aotearoa | NZQA. You can submit your complaint query on the NZQA website or send an email to risk@nzqa.govt.nz. If you need more information, contact NZQA on 0800 697 296.

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