Q: Is an advanced rental payment required?

Yes. To secure an apartment, the Tenant must pay two week’s advanced rent to us and a Security Deposit / Bond of 4 weeks rent payable to the RTA.

Q: Are car parking spaces available?

Yes there are 19 car parking spaces available at a cost of $70 per week. There are also 426 free bicycle spaces available.

Question 1

Does this property have an Application fee?

Accepted Answer

No. There are no application fees.

Question 2

Is an advanced rental payment required?

Accepted Answer

Yes. To secure an apartment, the Tenant must pay two week&rsquo;s advanced rent to us and a Security Deposit / Bond of 4 weeks rent payable to the RTA.

Question 3

Can I cancel my booking before my lease starts? Do I get my deposit back?

Accepted Answer

Yes you can cancel your booking before you move in. You will get your deposit back in full if you cancel 30 or more days in advance of your contract start date, otherwise a cancellation fee applies.

Question 4

Are car parking spaces available?

Accepted Answer

Yes there are 19 car parking spaces available at a cost of &#36;70 per week. There are also 426 free bicycle spaces available.

Question 5

Can I organise a departure clean directly with you?

Accepted Answer

Yes, please refer to Reception. The cost to have your room fully cleaned is &#36;249.

Question 6

If I wanted to break my lease, what are the costs associated with this?

Accepted Answer

If you prematurely end your lease agreement and your contract started before 30/09/2024, the cost is 2 weeks rent plus costs until the apartment is leased again.
If you prematurely end your lease agreement and your contract started on or after 30/09/2024, you are required to pay a termination fee
equivalent to 1-4 weeks of rental fees, which will depends on how much of the agreed tenancy has passed when a resident vacates, or the rent until a new resident moves in, whichever is the lesser amount. Please check RTA website for the reletting costs  or contact us for more details.

Question 7

What electricity cost am I responsible for?

Accepted Answer

Electricity and Water costs are included in the rent and payable by the landlord.

Question 8

How much is the Internet / WIFI? Who is the provider and how much bandwidth do I have?

Accepted Answer

Internet access and unlimited WIFI is provided by Superloop and is included in your rent.

Question 9

Do I need to organise my own Contents Insurance?

Accepted Answer

Yes. This is not included in your rental payments

Question 10

Can I have an extra guest stay over?

Accepted Answer

There is no charge to have an extra guest for a maximum of 3 nights. An ongoing charge of &#36;50 per week is required within studio apartments only.

Question 11

What do I do if I, or my family need somewhere to stay prior to checking into UniLodge?

Accepted Answer

If you or your family need somewhere to stay for a couple of nights to a week, or rest your head after coming in from a late-night flight then why not book at Essence Suites Taringa. Offering fully furnished suites that give you the freedom to relax in a place away from home.

Question 12

Can Groups Stay at South Bank?

Accepted Answer

South Bank Brisbane offers a variety of twin share and 6 bedroom multi-share apartments. All room are fully-furnished with a kitchenette including fridge/freezers, microwaves and cook tops. 
With dedicated social areas, comfortable lounges, media room and a rooftop garden all group bookings are welcome to come and experience the enjoyable atmosphere of South Bank.

Question 13

If my visa is not approved do I still have to pay?

Accepted Answer

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you write an email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.

For full terms and conditions please view here.

Question 14

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Question 15

What are your check-in times and days?

Accepted Answer

We offer check-in 7 days a week, from 2pm, making it easy for you to arrange your travel arrangements and check-in when it suits you.

Question 16

Do you offer after hours check-in?

Accepted Answer

Yes, please contact our after hours on-duty Residential Advisor.

Question 17

What is the process for arranging an after hours check-in?

Accepted Answer

Ensure you that you have notified us during business hours of your after hours arrival details so that we can prepare the after hours Residential Advisor, who will be on duty, to receive you.

Question 18

Do I need to be classified as a student for the entirety of my contract with UniLodge?

Accepted Answer

Yes, to be a resident at UniLodge you need to have a current and valid COE (confirmation of enrollment- but NOT offer letter) / student ID from the date you apply for your room and throughout your entire stay as per the dates on your contract agreement. Please contact reception if you have any questions.