Got questions about living at UniLodge South Bank? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions. Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in UniLodge student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, feel free to contact us directly.

What are your check-in times and days?

We offer check-in 7 days a week, from 2pm, making it easy for you to arrange your travel arrangements and check-in when it suits you.

Do you offer after hours check-in?

Yes, please contact our after hours on-duty Residential Advisor.

What is the process for arranging an after hours check-in?

Ensure you that you have notified us during business hours of your after hours arrival details so that we can prepare the after hours Residential Advisor, who will be on duty, to receive you.

Is an advanced rental payment required?

Yes. To secure an apartment, the Tenant must pay two week’s advanced rent and a Security Deposit / Bond of 4 weeks rent.

What do I do if I, or my family need somewhere to stay prior to checking into UniLodge?

If you or your family need somewhere to stay for a couple of nights to a week, or rest your head after coming in from a late-night flight then why not book at Essence Suites Taringa. Offering fully furnished suites that give you the freedom to relax in a place away from home.

Can Groups Stay at South Bank?

South Bank Brisbane offers a variety of twin share and 6 bedroom multi-share apartments. All room are fully-furnished with a kitchenette including fridge/freezers, microwaves and cook tops. 
With dedicated social areas, comfortable lounges, media room and a rooftop garden all group bookings are welcome to come and experience the enjoyable atmosphere of South Bank.

If my visa is not approved do I still have to pay?

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you write an email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.

For full terms and conditions please view here.

Where can I find resources to manage my health and wellbeing?

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Does this property have an Application fee?

No. There are no application fees.

Is there a cancellation fee once I have secured an apartment?

Yes there is a cancellation fee of 2 weeks rent.

Are car parking spaces available?

Yes there are 19 car parking spaces available at a cost of $55 per week. There are also 426 free bicycle spaces available.

Do I need to pay a departure clean fee?

The cost to clean a room is $229 for a multi share apartment and $249 for a studio apartment.

If I wanted to break my lease, what are the costs associated with this?

The cost is 2 weeks rent plus costs until the apartment is leased again.

What electricity cost am I responsible for?

Electricity and Water costs are included in the rent and payable by the landlord.

How much is the Internet / WIFI? Who is the provider and how much bandwidth do I have?

Internet access and unlimited WIFI is provided by Vostronet and is included in your rent.

Do I need a mattress protector?

Yes, these are charged at $15 per single and $20 per double bed.

Can I have an extra guest stay over?

There is no charge to have an extra guest for a maximum of 3 nights. An ongoing charge of $50 per week is required within studio apartments only.

Do I need to organise my own Contents Insurance?

Yes. This is not included in your rental payments

Further Resident Information

The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this Handbook will prove useful to you in answering any questions you have, and in assisting you with the most common concerns that you may have.