Question 1

How do I reserve a room at UniLodge Wellesley Apartments?

Accepted Answer

To apply for a room or apartment at UniLodge Wellesley Apartments, click on the Rooms Page > Select the Room you wish to book > then click the APPLY NOW button and follow the prompts.

Question 2

What types of apartments can I choose from?

Accepted Answer

UniLodge Wellesley Apartments offer Small, Standard, Large andSuperior Apartments to choose from. Each apartment has private single bedrooms with shared common spaces such as Kitchen, Lounge and Bathrooms.
Accessible options are also available.

Question 3

Can I have meals included with my accommodation?

Accepted Answer

UniLodge Wellesley Apartments does not offer catered accommodation.

Question 4

What do I need to pay before or on arrival?

Accepted Answer

Your offer letter will advise you of all required payments and optional items.

Question 5

How do I confirm my application?

Accepted Answer

You can pay your deposit and confirm by emailing wellesleyapartments@unilodge.co.nz

Question 6

Is housekeeping provided?

Accepted Answer

No, residents are responsible for cleaning their own bedrooms and to take care of the common area inside their apartment with the flatmates.

Question 7

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Question 8

What are your check-in times and days?

Accepted Answer

Our friendly staff is avaiable Monday to Friday 9am to 5pm to help you with your queries and check-ins. If you are planning to check-in during after hours, please let us know. A Duty Resident Advisor can assist you with your check-in process during after-hours including weekends and public holidays.

Question 9

What is the property complaint process?

Accepted Answer

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Residential Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.


	Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
	
		Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
		(Not resolved?)
	
	
	Step 2: Contact the Property Manager Operations via email and submit the details of your complaint in writing. The Property Manager Operations will request a meeting to discuss the matter further.
	
		(Not resolved?)
	
	
	Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the General Manager - New Zealand Strata or Regional General Manager &ndash; New Zealand to discuss your concerns and your options
	Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Tenancy Services - 0800 836 262 (0800 TENANCY).

Question 10

What items will I need to bring or buy before I move in that are not in the apartment or not available to buy?

Accepted Answer

You will need to bring with you:


	Basic bedding & towels
	Cleaning products
	Personal belongings

Question 11

What if I need to make a change to my booking?

Accepted Answer

Please email wellesleyapartments@unilodge.co.nz

Question 12

What happens when I arrive at UniLodge Wellesley Apartments?

Accepted Answer

After you arrive at the property, please go to the Reception to meet one of our friendly staff members.

Question 13

What will be given to me when I arrive?

Accepted Answer

When you arrive, we will give you a swipe key tag for your room.

Question 14

How to make a booking at UniLodge Wellesley Apartments?

Accepted Answer

Once we receive your application, we&rsquo;ll email you to confirm your reservation. At this stage, you'll need to pay a booking deposit equal to 4 weeks&rsquo; rent. This deposit will go towards your first rent payment.
Bond payment: Before moving into UniLodge Wellesley Apartments, you&rsquo;ll be required to pay a bond equal to 4 weeks&rsquo; rent.
Cancellation policy: If you cancel less than 1 month before your lease start date (as outlined in your letter of offer), a cancellation fee of 4 weeks&rsquo; rent will apply.
Payment options: The booking deposit can be paid via bank transfer or in person at reception.
If you have any questions or need more information, please don&rsquo;t hesitate to contact us.

Question 15

What does my rent include?

Accepted Answer

A fully furnished apartment, all utilities are included, access to unlimited internet and wifi, access to all of our common facilities and ability to participate in our Residential Life  program.

Question 16

When do I pay my rent?

Accepted Answer

Every 2 weeks.

Question 17

Is there extra storage outside my apartment?

Accepted Answer

No there is not, if you have items that you wish to store you will need to contact a local storage service provider.is not, if you have items that you wish to store you will need to contact a local storage service provider.

Question 18

What is a Bond?

Accepted Answer

A bond is an amount of money that you need to pay that can be used by the apartment owner if you do not meet the terms and conditions of your rooming agreement. Examples of this include; If you fail to keep the property clean, cause damage or are in rent arrears, the owner of the property may claim some or all of the bond only when the tenancy ends.  The majority of bonds are refunded in full as most UniLodge residents vacate with no issues.

Question 19

What is a Condition Report?

Accepted Answer

Upon arrival we must prepare a ‘Condition Report’, which records the property’s general condition, including fittings and fixtures, and present you with 2 paper copies of this Report when you come to collect your keys.Review and, if necessary, add your comments to the ‘Condition Report’. You must return the report to UniLodge within three business days of moving in and you should keep a copy of the ‘Condition Report’ until the end of the tenancy.The ‘Condition Report’ is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items, particularly at the end of a tenancy.You may want to take photos of your apartment at the start of your tenancy to further show the condition.The owner may claim some or the entire bond for cleaning, damage, or replacement of missing items at the end of your tenancy. If the ‘Condition Report’ stated that the work was required at the start of the tenancy, or the items were not listed, it can help you prove the bond should be returned to you.

Question 20

Can I stay for shorter than a Semester?

Accepted Answer

For short stay, please send an email to The Reservation Team at wellesleyapartments@unilodge.co.nz

Question 21

Do I need to be classified as a student for the entirety of my contract with UniLodge?

Accepted Answer

Yes, to be a resident at UniLodge you need to have a current and valid student ID or Visa from the date you apply for your room and throughout your entire stay as per the dates on your contract agreement. Please contact reception if you have any questions.

Question 22

Do I have insurance?

Accepted Answer

Landlord’s insurance does not provide cover for the tenant’s possessions.(note: it is strongly recommended the tenant takes out contents insurance to adequately cover their possessions).

Question 23

Do you have car parking facilities?

Accepted Answer

Car park is not available at UniLodge Wellesley Apartments. There are some off street parkings available on Mount Street. Moreoever, Wilson Carpark and Parkmate are avaiable on Symond Street and Anzac Avenue.

Question 24

How does my mail get to me?

Accepted Answer

We have letterboxes located in the lobby. We accept parcels on your behalf. Reception will contact you when we have a parcel for you to pick up, otherwise feel free to call passed reception and check your letterbox for any mail for you during office hours.

Question 25

If I really want to move rooms after I move in – is that possible?

Accepted Answer

Yes, if we have another room available – break lease fees and policies will apply to your existing room.

Question 26

How do I connect to the internet?

Accepted Answer

We have high speed wifi that works throughout the building. We will provide you with the credentials upon arrival.

Question 27

How much is the Bond?

Accepted Answer

The bond is equivalent to 4 weeks of rent.

Question 28

How much is parking?

Accepted Answer

Parking is not avaiable at UniLodge Wellesley Apartments.

Question 29

What kind of contracts does UniLodge Wellesley Apartments Offer?

Accepted Answer

We operate student accomodation under Residential Tenancy Act. Hence, we sign Residential Tenancy Agreements. We run long term leases however depending on availability can sometimes offer shorter stays, contact us to enquire today.

Question 30

How much is the deposit?

Accepted Answer

2 Weeks worth of rent in advance.

Question 31

What do I need to buy before I can move in?

Accepted Answer

Bedding, kitchenware – available for purchase at Your Shop.

Question 32

Can I move out at any time?

Accepted Answer

Yes, however leases are fixed-term tenancies and they are legally binding documents. Break lease fees and policies will apply to your existing room.

Question 33

Is wireless internet available?

Accepted Answer

Yes we have WIFI at this property.

Question 34

Are there ovens in the rooms?

Accepted Answer

There are microwaves and fridges with a kitchenette in every room. Share kitchens have microwaves, cooktops and some have dishwashers.

Question 35

Can I get a refund if I decide not to come?

Accepted Answer

Yes, however, 1st week of rent will not be refundable.

Question 36

What is the process for arranging an after hours check-in?

Accepted Answer

Our friendly staff is avaiable Monday to Friday 9am to 5pm to help you with your quaries and check-ins. If you are planning to check-in during after hours, please let us know. A Duty Resident Advisor can assist you with your check-in process during after-hours including weekends and public holidays.

Question 37

Who do I contact if I require assistance after-hours?

Accepted Answer

You can get in touch with a Residential Advisor reaching out our duty phone at +6422 105 6793.

Question 38

How close is the nearest supermarket?

Accepted Answer

We have a couple of convenience store minutes of walk away. The nearest one is just across the street. Woolworths is 700m and New World Metro is 950m.

Question 39

What do I need to bring when I arrive?

Accepted Answer

Along with your usual luggage and personal belongings, please remember to bring your passport with you, any other required paperwork with you. Please bring your own bedding, pillows, towels and linen as these are not provided.

UniLodge Wellesley Apartments
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