Question 1

How do I reserve a room?

Accepted Answer

Complete an online application through our UniLodge Wodonga East End website. To accept this offer, you will be required to pay the current bond deposit as per the Rules of Residence. Need more information? You can contact our team to help out!

Question 2

What kind of contracts does UniLodge Wodonga East End offer?

Accepted Answer

12 month leases are available for all currently studying students. 6 month leases are available for students that are studying for a single semester or concluding studies. If you are unsure with your study dates, you can contact our team for further information.

Question 3

What does my rent include?

Accepted Answer

A fully furnished unit, all utilities are included, access to internet and WIFI, and use of our common room facilities.

Question 4

Do you have car parking facilities?

Accepted Answer

Parking is available within on campus and residential parking spaces free of charge.

Question 5

When do I pay my rent?

Accepted Answer

Rent is due every month in advance. Your first charge will be added at the beginning of your contract, and each following month it will be added on the 1st of each month, due five (5) business days from the date it was added. To pay rent, you can submit payment online through the StarRez Portal, or via Direct Debit.

Question 6

How does my mail get to me?

Accepted Answer

Mail can be ordered using the below address and collected from our Wodonga office during open hours.

Name, Room Number, East End

133 McKoy Street, Wodonga VIC 3690

PO Box 821

Question 7

What do I need to buy before I can move in?

Accepted Answer

You will need to provide your bedding linen and any basic crockery, such as plates, utensils and cooking items. UniLodge Wodonga East End provides appliances such as toasters, kettles and microwaves, as well as your bed frame and mattress within your bedroom.

Question 8

How close is the nearest supermarket?

Accepted Answer

The closest supermarket is the Biralle Shopping Centre, Coles. You can reach this by the West Wodonga bus line that will take you into the main heart of West Wodonga.

Question 9

If I really want to move apartments/rooms after I move in – is that possible?

Accepted Answer

If you wish to move to another residence, you can submit a Room Transfer Request form available from the StarRez Portal. Note that these transfer requests are subject to availability and require an &#36;85.00 fee for cleaning and administration costs once approved.

Question 10

Can I move out at any time?

Accepted Answer

When considering the premature termination of your Residential Tenancy Agreement, the following payments are required prior to vacating, as outlined by the Rules of Residence:

&bull;A cancellation fee of 28 days rent.

&bull;Loss of bond.

&bull;All outstanding debts and fees.

Question 11

Is there extra storage outside my apartment?

Accepted Answer

Beds are designed a little higher so you can put luggage under them, however there is no additional storage outside of your room, if you have items that you wish to store you will need to contact a local storage service provider.

Question 12

How do I connect the internet/phone?

Accepted Answer

There is no phone in the room. For Internet access, each residence will have its own router that you will be provided details to connect with upon check-in.

Question 13

Is wireless internet available?

Accepted Answer

Yes, we have WIFI at this property and wireless internet through the building.

Question 14

What is a Bond?

Accepted Answer

A bond is a payment that acts as security against the resident meeting the terms of their rental agreement and Rules of Residence. The bond is accepted online during the offer acceptance process. This deposit is held until the end of the resident&rsquo;s lease. Following final inspection, the bond is:


	refunded entirely to the tenant/resident, or 
	claimed in part or in full by the landlord/owner.

Question 15

How much is the Bond?

Accepted Answer

The bond is &#36;1000.00 deposit.

Question 16

What is a Condition Report?

Accepted Answer

Upon arrival we must prepare a &lsquo;Condition Report&rsquo;, which records the property&rsquo;s general condition, including fittings and fixtures, and present you with 2 copies of this Report when you come to collect your keys.

Review and, if necessary, add your comments to the &lsquo;Condition Report&rsquo;. You must return the report to UniLodge within three business days of moving in and you should keep a copy of the &lsquo;Condition Report&rsquo; until the end of the tenancy.

The &lsquo;Condition Report&rsquo; is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items, particularly at the end of a tenancy.

You may want to take photos of your apartment at the start of your tenancy to further show the condition.

The owner may claim some or the entire bond for cleaning, damage, or replacement of missing items at the end of your tenancy. If the &lsquo;Condition Report&rsquo; stated that the work was required at the start of the tenancy, or the items were not listed, it can help you prove the bond should be returned to you.

Check out this handy guide - Resident guide condition reports

Question 17

I am vacating, can I use the Bond for my last month’s rent?

Accepted Answer

Your bond and rent are separate payments. You are required to pay rent in the specified way up to and including the date of your departure.

Question 18

What happens when I vacate?

Accepted Answer

You need to leave your apartment clean and tidy in the same condition as when you arrived, ensure all personal items have been removed and report any damage that may have been caused during your tenancy. This allows for a speedy bond resolution. Finally you will need to complete a Web Departure Form on the StarRez Portal and nominate the bank account you would like your bond deposit refunded back into.

Question 19

How do I receive my Bond back?

Accepted Answer

Once the resident has vacated and completed a Web Departure Form, Victoria Regional Student Accommodation will conduct a final inspection of the residence for any damage incurred or cleaning that may be required. Any of these charges will be deducted from the resident&rsquo;s bond, and the remaining amount refunded back to the nominated bank account.

Question 20

Why are you claiming my Bond?

Accepted Answer

The owner (via UniLodge Wodonga East End), can try to recover all or part of the bond at the end of a tenancy if:

The tenant or resident:


	or their visitors have damaged the property
	has left and owes rent (rent in arrears)
	has abandoned the premises 
	has left you to pay bills they should have paid 
	there are cleaning or repair expenses that exceed normal &lsquo;wear and tear&rsquo;
	items that were part of the tenancy agreement are missing.

UniLodge Wodonga East End
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