Q: What is a Condition Report?

Upon check-in, you’ll receive an electronic Condition Report. This outlines the condition of your apartment, including furniture, fixtures, and fittings. You must: Complete and return the report within 24 hours Add any comments if you notice discrepancies Take photos for your own records This report is important and may be used if there are any disputes about cleaning, damage, or missing items at the end of your lease.

Question 1

How do I reserve a room at UniLodge John Grey Hall

Accepted Answer

To reserve a room, simply complete the application form on our website.

Once your application has been received, we&rsquo;ll send you an application acknowledgement email with information about the next steps. This will guide you through the process so we can issue you an offer of accommodation (subject to availability).

If you receive an offer, you&rsquo;ll need to make the following payments to secure your booking:


	&#36;350 administration fee 
	Four weeks&rsquo; rent in advance 
	Annual fees: 
	
		Residential Life Program: &#36;100
		Facilities Fund: &#36;30
		Damages Fund: &#36;30
	
	
	&#36;55 application fee
	&#36;220 departure clean fee (payable at the start of your lease)

Question 2

What kind of contracts does the property offer?

Accepted Answer

We offer several contract options:


	Semester Academic Year (41 weeks) 
	Trimester Academic Year (47 weeks) 
	Single Trimester* 
	Single Semester* 


Note: Semester and single trimester contracts are only available to Study Abroad and Exchange students, or students completing their course mid-year or at the end of that term.

Question 3

Do you have car parking facilities?

Accepted Answer

Yes, reserved car parking is available for UniLodge John Grey Hall residents. A valid permit is required and can be obtained from reception. Please note that parking is limited and subject to availability.

Question 4

What do I need to buy before I can move in?

Accepted Answer

Your apartment comes furnished with:


	A bed base, a mattress and a mattress protector
	Study desk and chair
	Wardrobe
	TV
	Fridge
	Kettle
	Toaster
	Microwave


You'll need to supply your own linen and kitchen equipment, which you can conveniently purchase from our online store, Your Shop.

Question 5

What do I do if I have a visitor?

Accepted Answer

Overnight guests are welcome! Please complete the Overnight Guest Request Form prior to their stay.

Question 6

Can I Move Rooms After I Move In?

Accepted Answer

Yes, room changes are possible. A room move fee and departure cleaning fee will apply prior to the transfer.

Question 7

Can I move out at any time?

Accepted Answer

When you sign your Residential Agreement, it is a legally binding contract. This means you are responsible for paying rent from your move-in date until the contract end date.

If you need to leave early, you must break your lease, which involves:


	Paying rent until a new tenant is found to take over your contract
	Complying with any break lease conditions

Question 8

What is a Condition Report?

Accepted Answer

Upon check-in, you&rsquo;ll receive an electronic Condition Report. This outlines the condition of your apartment, including furniture, fixtures, and fittings.

You must:


	Complete and return the report within 24 hours
	Add any comments if you notice discrepancies 
	Take photos for your own records 


This report is important and may be used if there are any disputes about cleaning, damage, or missing items at the end of your lease.

Question 9

What happens when I vacate?

Accepted Answer

When moving out, you are required to:


	Leave your apartment clean and tidy
	Remove all your personal items 
	Report any damage
	Ensure all rent and fees are paid in full by your contract end date

Question 10

How Do I Request Maintenance?

Accepted Answer

Submit a maintenance request via the UniLodge Residential Portal under the "Useful Links" section.


	For urgent matters during business hours: contact reception
	After hours: contact the RA on duty

Question 11

I’m Going on Holidays. What Should I Do?

Accepted Answer

Please complete the Holiday Notification Form each time you are away from the property for more than two nights.

Question 12

What fees do I need to pay?

Accepted Answer

Fee Type
			Amount
		
		
			Four weeks' rent in advance
			Based on room type
		
		
			Residential Life Program
			&#36;100 per year
		
		
			Facilities Fund
			&#36;30 per year
		
		
			Damages Fund
			&#36;30 per year
		
		
			Administration Fee
			&#36;350
		
		
			Application Fee
			&#36;55
		
		
			Departure Clean Fee
			&#36;220 (payable at the start of lease)

Question 13

Where can I find resources to manage my health and wellbeing?

Accepted Answer

Visit our Student Health and Wellbeing page for a range of helpful resources and support services.

Question 14

What are your check-in times and days?

Accepted Answer

Standard check-in times are:


	Monday to Friday
	9:00AM - 5:00PM

Question 15

Do you offer after hours check-in?

Accepted Answer

Yes, after-hours check-in is available. Please:


	Notify us during business hours of your expected after-hours arrival. 
	Our on-duty Residential Advisor will be prepared to assist you on arrival. 
	Contact the RA on duty at 0409 333 208 upon arrival.

Question 16

What is the process for arranging an after hours check-in?

Accepted Answer

Ensure you that you have notified us during business hours of your after hours arrival details so that we can prepare the after hours Residential Advisor, who will be on duty, to receive you.

Question 17

Do you accept couples?

Accepted Answer

Yes, we welcome couples at UniLodge John Grey Hall under the following conditions: 


	Both residents must be enrolled students with valid student numbers. 
	Couples where only one resident is a student are not permitted. 
	Two single rooms will need to be booked.

Question 18

Is UniLodge John Grey Hall NPAS Accredited?

Accepted Answer

Yes!

UniLodge John Grey Hall received NPAS accreditation in 2023. 

The National Property Accreditation Scheme (NPAS) administered by the Student Accommodation Association (SAA), ensures that accredited properties meet rigorous standards in:


	Facilities and amenities 
	Safety and security 
	Customer service 
	Management practices 


This accreditation provides peace of mind and ensures you&rsquo;re choosing a trusted, student-focused accommodation provider.

UniLodge John Grey Hall
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