Got questions about living at Student Living - Twelfth Avenue? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions. Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in UniLodge student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, feel free to contact us directly.
Booking is easy! There are a couple of ways you can do it:
Contact the property by phone on +61 7 3870 5444 if you have any questions.
Full Year leases are preferable, but options will include 12 month or 6 month leases.
Dedicated car parking is provided.
Your apartment is furnished with a bed, study desk and chair, wardrobe, TV, fridge, and microwave oven. You will need to supply all of your own linen & kitchen equipment – available online via our convenient UniLodge online shop, Your Shop.
As this is a secure building, all residents are required to meet their guests at the entrance door as this door is only accessible by resident key access.
Once you have signed a lease for your room, you cannot change rooms until your lease expires or you break your lease.
All rental bonds for properties in Queensland are lodged with the Residential Tenancies Authority (RTA) a state government body. Payment must be made payable to the RTA (not UniLodge). We ask that you provide us with a bank cheque (a bank cheque is a cheque issued by the bank under their name; you can purchase one of these from any Australian Bank). Alternatively, a money order (Available from Australia post) is acceptable. Remember the cheque/Money Order must be made payable to the ‘Residential Tenancies Authority’. Bring the bond cheque/money order with you when you are collecting your keys. At this meeting, you will complete and sign the official “Bond Lodgement Form”. We will forward this to the RTA and then the RTA will send a receipt to you direct. Contact the RTA on 1300 366 311 if you have not received a receipt 15 business days after paying your bond. We understand that it may not always be possible to arrange for either a bank cheque or money order prior to arrival and in these instances we recommend you take advantage of the RTA’s online bond lodgement option and bring a copy of this with you when you arrive.
No, your bond and rent are separate payments. You are required to pay rent in the specified way up to and including the date of your departure.
At the end of the tenancy we will provide you a “Bond Claim” form for completion (or you can download your own copy from the RTA website), Please ensure you sign the form with the same signature as you used on the “Bond Lodgement” form at the start of your tenancy. The RTA will match signatures and will only process your claim if they match. We will lodge the bond claim form once we have the owner and your signed agreement, it then takes another 2-3 business days for the RTA to process, it repays the bond directly into the nominated bank account on the form, If you have not provided valid bank account details, but have provided a forwarding address, the RTA will send a cheque. If the RTA is unable to do either of the above they will retain your money, you will need to contact them via phone on 1300 366 311 to organise for your refund to be released to you.
The Owner is entitled to compensation if you have failed any terms or conditions in your tenancy agreement or breached the Residential Tenancies Act (Queensland State Government Law covering rental issues). Please note that the owner cannot claim for wear and tear of items or fittings in the apartment. At UniLodge the vast majority of these sorts of issues are resolved by agreement between the owner and the tenant. If there is no agreement then the Owner may decide to ask the Queensland Civil and Administrative Tribunal (QCAT) to hold a hearing to finally decide on the issue. Please note if the matter goes to QCAT then the resolution of the bond will exceed the timeframe mentioned above as we must wait for a hearing date from QCAT.
If you or your family need somewhere to stay for a couple of nights to a week, or rest your head after coming in from a late-night flight then why not book at Essence Suites Taringa. Offering fully furnished suites that give you the freedom to relax in a place away from home.
The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this Handbook will prove useful to you in answering any questions you have, and in assisting you with the most common concerns that you may have.