Question 1

How do I apply for a place at UniLodge Auckland?

Accepted Answer

Rental listings are listed on other rental websites and on UniLodge website. In order to apply for a place at UniLodge Auckland, you can apply through the UniLodge Auckland website.

Question 2

How do I confirm my place?

Accepted Answer

You will need to refer to the UniLodge Auckland website or call/ email our customer service desk for an update on your application.

Question 3

What if I need to make a change to my booking?

Accepted Answer

You will need to refer to the UniLodge Auckland website or call/email our customer service desk to update or change your application.

Question 4

What types of apartment(s) can I choose from?

Accepted Answer

At UniLodge Auckland we have two adjacent buildings with a variety of studios to four-bedroom apartments available.

Question 5

What does my hostel fee/rent include?

Accepted Answer

Your rent includes:


	Hostel fee/ Rent of your apartment
	Gas and water usage
	Use of all facilities
	Electricity &ndash; although excessive usage will be on charged
	Internet

Question 6

What does my hostel fee/rent exclude?

Accepted Answer

Your rent does not include:


	Car parking
	Phone line rental and call costs

Question 7

What items will I need to bring or buy before I move in that are not in the apartment or not available at UniLodge to buy?

Accepted Answer

You will need to bring with you:


	Basic bedding (can be purchased as move in set from UniLodge Auckland website)
	Cutlery/Crockery (can be purchased from UniLodge Auckland website)
	Cleaning products
	Personal belongings

Question 8

How do I connect the telephone and internet?

Accepted Answer

Telephone connection is optional, and the charges are additional. When you arrive at UniLodge Auckland you will be provided with the necessary information to connect these services if you choose. Internet/Wi-Fi is provided to the apartment(s) with the coverage throughout both buildings and common areas by UniLodge.

Question 9

Can I have meals included with my accommodation?

Accepted Answer

UniLodge Auckland does not offer meal plans.

Question 10

Is housekeeping provided?

Accepted Answer

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

Question 11

Where do I do my laundry?

Accepted Answer

Coin operated laundry (&#36;3 for washing and &#36;3 for drying per load) is located in Basement level 1 for Anzac building and on level 1 in Beach Road building.

Question 12

Does UniLodge Auckland arrange airport pickup?

Accepted Answer

UniLodge Auckland does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ&#36;35-&#36;40) which you share with other people so takes longer or taxi (approx. NZ&#36;80-&#36;90) which is direct.

Question 13

Are there car parks available?

Accepted Answer

For moving in and out of UniLodge Auckland there is a 5min. loading bay available outside each building, otherwise there is pay and display street parking.
Our car parks are leased for &#36;69.00 per week for 24/7 access via a proxy tag system. Carparks in Anzac building are limited and for availability please inquire with our customer service desk by call or email.

Question 14

Who can I contact if I have any other questions before or after I arrive?

Accepted Answer

Before arrival you can contact a member of the customer service team by either email (auckland@unilodge.com.au) or by phoning +64 9 353 1212. After arrival you can still email or phone, but you could also visit the customer service desk during office hours (Monday to Friday from 9.00am to 5.00pm. Weekends and on public holidays reception stays closed).

Question 15

What happens when I arrive at UniLodge Auckland?

Accepted Answer

When you arrive at UniLodge Auckland, please come to the customer service desk located at 138 Anzac Ave, CBD, Auckland, and we will check you in, give you the necessary paperwork to complete and show you to your room. In case of weekend or after hours check you will receive check in instruction and all documents by email.

Question 16

What do I need to bring when I arrive?

Accepted Answer

Along with your usual luggage and personal belongings, please remember to bring your Identification document such as passport with you, any other required paperwork, and a method of making your payments if not already paid.

Question 17

What will be given to me when I arrive?

Accepted Answer

When you arrive, we will give you the key and proxy tag for your room. We will email you with all the necessary information and documentation including a student handbook and other information about Auckland to help you get to know the city.

Question 18

What do I need to pay before or on arrival?

Accepted Answer

All details will be arranged and confirmed by UniLodge Auckland prior to your arrival on call and also by email.

Question 19

When are my hostel fees/rent due?

Accepted Answer

Your hostel fees are to be paid at least two weeks in advance. A reminder is delivered to your room or will be emailed if you fall behind the two weeks in advance.

Question 20

What payment methods can I use to pay my hostel fee/rent?

Accepted Answer

Payments can be made by:


	Credit card: Visa or Mastercard
	Eftpos card
	Direct Debit

Question 21

Is my account paid for?

Accepted Answer

Before your final day at UniLodge Auckland, please ensure that your account is paid up to date. You can come to the customer service desk at any time during business hours to enquire about your account balance.

Question 22

What procedures do I need to carry out before I leave?

Accepted Answer

Prior to your departure from UniLodge Auckland, you will need to provide notice as per your tenancy agreement. On the day you leave, please come to the reception and we will complete a Room Condition Report with you. Following this, you will need to return your keys and proxy tag.
If you have a telephone line or internet connected, you will need to inform service provider that you are moving out and arrange a disconnection of these services.

Question 23

What time do I need to check out?

Accepted Answer

Check out time is prior to 10am however if you require a late checkout, please come to the customer service desk and we can make the necessary arrangements.

Question 24

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Question 25

How do I report a maintenance issue?

Accepted Answer

Please contact customer service desk staff during office hours either by reporting it to reception in person or by call/email.

Question 26

What do I do if I get locked out?

Accepted Answer

Please see customer desk staff on duty during office hours to get assistance or we have after hours lockout service in case you get locked out of your apartment. Details will be provided at the time of check-in (Service fees of &#36;30 apply for lockout services during office hours and for after office hours is &#36;90).

Question 27

What are your check-in times and days?

Accepted Answer

Monday to Friday between 9am - 5pm.

Question 28

Do you offer after hours check-in?

Accepted Answer

Yes - we have a self check-in lock box in place for after hours check-ins. All information is communicated with you through emails prior to your arrival.

Question 29

What is the process for arranging an after hours check-in?

Accepted Answer

All information is communicated with you through emails prior to your arrival.

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