Question 1

How do I apply for a place at UniLodge Auckland?

Accepted Answer

In order to apply for a place at UniLodge Auckland, you can apply through the University of Auckland accommodation website.

Question 2

How do I confirm my place?

Accepted Answer

You will need to refer to the University of Auckland website for an update on your application.

Question 3

What if I need to make a change to my booking?

Accepted Answer

You will need to refer to the University of Auckland website to update or change your application.

Question 4

What types of rooms can I choose from?

Accepted Answer

At UniLodge Auckland we have two adjacent buildings with a variety of studios to 4 bedroom apartment rooms.

Question 5

What does my hostel fee include?

Accepted Answer

Your rent includes:


	Hostel fee of your apartment type
	Gas and water usage
	Use of all facilities
	Electricity &ndash; although excessive usage will be on charged
	Internet

Question 6

What does my hostel fee exclude?

Accepted Answer

Your rent does not include:


	Car parking
	Phone line rental and call costs

Question 7

What items will I need to bring or buy before I move in that are not in the apartment or not available at UniLodge to buy?

Accepted Answer

You will need to bring with you:


	Basic bedding
	Cleaning products
	Personal belongings

Question 8

How do I connect the telephone and internet?

Accepted Answer

Telephone connection is optional and the charges are additional. When you arrive at UniLodge Auckland you will be provided with the necessary information to connect these services if you choose. Internet is provided to the apartment via the University of Auckland with wireless internet available in common areas.

Question 9

Can I have meals included with my accommodation?

Accepted Answer

UniLodge Auckland does not offer meal plans.

Question 10

Is housekeeping provided?

Accepted Answer

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

Question 11

Where do I do my laundry?

Accepted Answer

There is a common laundry in each building which contains coin-operated washing machines and dryers, as well as a sink, irons and ironing boards.

Question 12

Does UniLodge Auckland arrange airport pickup?

Accepted Answer

UniLodge Auckland does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ&#36;35-&#36;40) which you share with other people so takes longer or taxi (approx. NZ&#36;80-&#36;90) which is direct.

Question 13

Are there car parks available?

Accepted Answer

For moving in and out of UniLodge Auckland there is a 5min. loading bay available outside each building, otherwise there is pay and display street parking.
Our car parks are leased for &#36;69.00 per week for 24/7 access via a proxy tag system.

Question 14

Who can I contact if I have any other questions before or after I arrive?

Accepted Answer

Before arrival you can contact a member of the customer service team by either email (auckland@unilodge.com.au) or by phoning +64 9 353 1212. After arrival you can still email or phone but you could also visit the customer service desk during office hours (Monday to Friday from 8.30am to 5.30pm and on the weekends 10am to 2pm). Outside of this hours a Residential Advisor is on call, they can be contacted by either using the after hours/emergency phone at the front of the Anzac Ave building or phoning 0272 334 612.

Question 15

What happens when I arrive at UniLodge Auckland?

Accepted Answer

When you arrive at UniLodge Auckland, please come to the customer service desk located at 138 Anzac Ave, CBD, Auckland and we will check you in, give you the necessary paperwork to complete and show you to your room. If you are arriving after hours or on the weekend, you will need use the after hours/emergency phone at the front of the building and the duty manager will meet you and check you in.

Question 16

What do I need to bring when I arrive?

Accepted Answer

Along with your usual luggage and personal belongings, please remember to bring your passport with you, any other required paperwork and a method of making your payments if not already paid.

Question 17

What will be given to me when I arrive?

Accepted Answer

When you arrive, we will give you the key and proxy tag for your room. We will also provide you with a welcome pack including a student handbook, information about connecting the telephone and internet services and other information about Auckland to help you get to know the city.

Question 18

What do I need to pay before or on arrival?

Accepted Answer

All details will be arranged and confirmed by the University of Auckland prior to your arrival

Question 19

When are my hostel fees due?

Accepted Answer

Your hostel fees are to paid at least two weeks in advance. A reminder is delivered to your room if you fall behind the two weeks in advance.

Question 20

What payment methods can I use to pay my hostel fee?

Accepted Answer

Payments can be made by:


	Credit card: Visa or Mastercard
	Eftpos card
	Cheque or Bank draft made payable to &lsquo;University of Auckland&rsquo;.
	Telegraphic transfer

Question 21

Is my account paid for?

Accepted Answer

Before your final day at UniLodge Auckland, please ensure that your account is paid up to date. You can come to the customer service desk at any time during business hours to enquire about your account balance.

Question 22

What procedures do I need to carry out before I leave?

Accepted Answer

Prior to your departure from UniLodge Auckland, you will need to complete a Departure Form. On the day you leave, please come to the reception and we will complete a Room Condition Report with you. Following this, you will need to return your keys and proxy tag.
If you have a telephone line or internet connected, you will need to inform Cybercom that you are moving out and arrange a disconnection of these services.

Question 23

What time do I need to check out?

Accepted Answer

Check out time is prior to 10am however if you require a late checkout, please come to the customer service desk and we can make the necessary arrangements.

Question 24

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

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