Student Accommodation FAQ

Student Living Auckland
Frequently Asked Questions

Got questions about living at Student Living Auckland? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions. Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in our student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, feel free to contact us directly.

What are your check-in times and days?

Monday to Friday 11am to 4pm (excl. public holidays).

Do you offer after hours check-in?

We do not offer self-check-in after hours. The check-in must completed within Reception hours.

What is the process for arranging an after hours check-in?

We do not offer self-check-in after hours. The check-in must completed within Reception hours.

Do you offer pastoral care services for under 18 year olds?

Student Living Auckland does not provide pastoral care services, therefore the accommodation is not available to applicants under 18 years old.

What is the process for collecting a parcel I'm having delivered?

You will receive an email notification once your parcel is delivered to the reception. Parcels can be collected from Reception between 10am to 12pm and 2pm to 4pm, Monday to Friday.

Can I book my accommodation before obtaining my visa?

Unfortunately, we cannot accept bookings until your visa has been successfully obtained. Please ensure you have secured your visa before applying for accommodation.

What is your cancellation policy regarding the deposit?

The one-week deposit is fully refundable if the booking is cancelled more than 4 weeks before the check-in date. However, if the booking is cancelled within 4 weeks of the check-in date, the deposit becomes non-refundable.

How do I apply for a place at Student Living Auckland?

Rental listings are listed on other rental websites and on UniLodge website. In order to apply for a place at Student Living Auckland, you can apply through the UniLodge Auckland website.

How do I confirm my place?

You will need to refer to the Student Living Auckland website or call/ email our customer service desk for an update on your application. 

What if I need to make a change to my booking?

You will need to refer to the Student Living Auckland website or call/email our customer service desk to update or change your application. 

What types of apartment(s) can I choose from?

At Student Living Auckland we have two adjacent buildings with a variety of studios to four-bedroom apartments available.

What does my hostel fee/rent include?

Your rent includes:

  • Hostel fee/ Rent of your apartment
  • Gas and water usage
  • Use of all facilities
  • Electricity – although excessive usage will be on charged
  • Internet

What does my hostel fee/rent exclude?

Your rent does not include:

  • Car parking
  • Phone line rental and call costs

What items will I need to bring or buy before I move in that are not in the apartment or not available at UniLodge to buy?

You will need to bring with you:

  • Basic bedding (can be purchased as move in set from Student Living Auckland website)
  • Cutlery/Crockery (can be purchased from Student Living Auckland website)
  • Cleaning products
  • Personal belongings

How do I connect the telephone and internet?

Telephone connection is optional, and the charges are additional. When you arrive at Student Living Auckland you will be provided with the necessary information to connect these services if you choose. Internet/Wi-Fi is provided to the apartment(s) with the coverage throughout both buildings and common areas by UniLodge.

How do I report a maintenance issue?

To report maintenance, a resident can send us a maintenance request through the Console app along with the photo so we can arrange and send a work order from the Console app. We also take enquiries at Reception if you would prefer to report the issue in person.

What do I do if I get locked out?

Please see customer desk staff on duty during office hours to get assistance or we have after hours lockout service in case you get locked out of your apartment. Details will be provided at the time of check-in (Service fees of $30 apply for lockout services during office hours and for after office hours is $90).

Can I have meals included with my accommodation?

Student Living Auckland does not offer meal plans.

Is housekeeping provided?

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

Where do I do my laundry?

Laundry for the Beach building is on level 1. $3 for washing and $3 for drying per load, coin operated.

Laundry for the Anzac building is on level 1 (B1). $4 for washing and $5 for drying per load, card operated.

Does Student Living Auckland arrange airport pickup?

Student Living Auckland does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ$35-$40) which you share with other people so takes longer or taxi (approx. NZ$80-$90) which is direct.

Are there car parks available?

For moving in and out of Student Living Auckland there is a 5min. loading bay available outside each building, otherwise there is pay and display street parking.
Our car parks are leased for $69.00 per week for 24/7 access via a proxy tag system. Carparks in Anzac building are limited and for availability please inquire with our customer service desk by call or email.

Who can I contact if I have any other questions before or after I arrive?

Before arrival you can contact a member of the customer service team by either email ( or by phoning +64 9 353 1212. After arrival you can still email or phone, but you could also visit the customer service desk during office hours (Monday to Friday from 9.00am to 5.00pm. Weekends and on public holidays reception stays closed).

What happens when I arrive at Student Living Auckland?

When you arrive at Student Living Auckland, please come to the customer service desk located at 133 Beach Road, CBD, Auckland, and we will check you in, give you the necessary paperwork to complete and show you to your room.

We do not provide an after hours check-in process.

What do I need to bring when I arrive?

Along with your usual luggage and personal belongings, please remember to bring your Identification document such as passport with you, any other required paperwork, and a method of making your payments if not already paid.

What will be given to me when I arrive?

When you arrive, we will give you the key and proxy tag for your room. We will email you with all the necessary information and documentation including a student handbook and other information about Auckland to help you get to know the city.

What do I need to pay before or on arrival?

All details will be arranged and confirmed by Student Living Auckland prior to your arrival on call and also by email.

When are my hostel fees/rent due?

Your hostel fees are to be paid at least two weeks in advance. A reminder is delivered to your room or will be emailed if you fall behind the two weeks in advance.

What payment methods can I use to pay my hostel fee/rent?

Payments can be made by:

  • Credit card: Visa or Mastercard
  • Eftpos card
  • Direct Debit

Is my account paid for?

Before your final day at Student Living Auckland, please ensure that your account is paid up to date. You can come to the customer service desk at any time during business hours to enquire about your account balance.

What procedures do I need to carry out before I leave?

Prior to your departure from Student Living Auckland, you will need to provide notice as per your tenancy agreement. On the day you leave, please come to the reception and we will complete a Room Condition Report with you. Following this, you will need to return your keys and proxy tag.
If you have a telephone line or internet connected, you will need to inform service provider that you are moving out and arrange a disconnection of these services.

What time do I need to check out?

Check out time is prior to 3pm however if you require a late checkout, please come to the customer service desk and we can make the necessary arrangements. Please note that the day you check out is included in your lease term and will need to be paid for. Please contact reception if you have any questions about this.

Where can I find resources to manage my health and wellbeing?

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Further Resident Information

The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this handbook will prove useful to you in answering any questions you have, and in assisting you with the most common concerns that you may have.