Got questions about living at UniLodge Auckland? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions. Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in UniLodge student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, feel free to contact us directly.

What are your check-in times and days?

Monday to Friday between 9am - 5pm.

Do you offer after hours check-in?

Yes - we have a self check-in lock box in place for after hours check-ins. All information is communicated with you through emails prior to your arrival.

What is the process for arranging an after hours check-in?

All information is communicated with you through emails prior to your arrival.

How do I apply for a place at UniLodge Auckland?

Rental listings are listed on other rental websites and on UniLodge website. In order to apply for a place at UniLodge Auckland, you can apply through the UniLodge Auckland website.

How do I confirm my place?

You will need to refer to the UniLodge Auckland website or call/ email our customer service desk for an update on your application. 

What if I need to make a change to my booking?

You will need to refer to the UniLodge Auckland website or call/email our customer service desk to update or change your application. 

What types of apartment(s) can I choose from?

At UniLodge Auckland we have two adjacent buildings with a variety of studios to four-bedroom apartments available.

What does my hostel fee/rent include?

Your rent includes:

  • Hostel fee/ Rent of your apartment
  • Gas and water usage
  • Use of all facilities
  • Electricity – although excessive usage will be on charged
  • Internet

What does my hostel fee/rent exclude?

Your rent does not include:

  • Car parking
  • Phone line rental and call costs

What items will I need to bring or buy before I move in that are not in the apartment or not available at UniLodge to buy?

You will need to bring with you:

  • Basic bedding (can be purchased as move in set from UniLodge Auckland website)
  • Cutlery/Crockery (can be purchased from UniLodge Auckland website)
  • Cleaning products
  • Personal belongings

How do I connect the telephone and internet?

Telephone connection is optional, and the charges are additional. When you arrive at UniLodge Auckland you will be provided with the necessary information to connect these services if you choose. Internet/Wi-Fi is provided to the apartment(s) with the coverage throughout both buildings and common areas by UniLodge.

How do I report a maintenance issue?

Please contact customer service desk staff during office hours either by reporting it to reception in person or by call/email.

What do I do if I get locked out?

Please see customer desk staff on duty during office hours to get assistance or we have after hours lockout service in case you get locked out of your apartment. Details will be provided at the time of check-in (Service fees of $30 apply for lockout services during office hours and for after office hours is $90).

Can I have meals included with my accommodation?

UniLodge Auckland does not offer meal plans.

Is housekeeping provided?

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

Where do I do my laundry?

Coin operated laundry ($3 for washing and $3 for drying per load) is located in Basement level 1 for Anzac building and on level 1 in Beach Road building.

Does UniLodge Auckland arrange airport pickup?

UniLodge Auckland does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ$35-$40) which you share with other people so takes longer or taxi (approx. NZ$80-$90) which is direct.

Are there car parks available?

For moving in and out of UniLodge Auckland there is a 5min. loading bay available outside each building, otherwise there is pay and display street parking.
Our car parks are leased for $69.00 per week for 24/7 access via a proxy tag system. Carparks in Anzac building are limited and for availability please inquire with our customer service desk by call or email.

Who can I contact if I have any other questions before or after I arrive?

Before arrival you can contact a member of the customer service team by either email ( or by phoning +64 9 353 1212. After arrival you can still email or phone, but you could also visit the customer service desk during office hours (Monday to Friday from 9.00am to 5.00pm. Weekends and on public holidays reception stays closed).

What happens when I arrive at UniLodge Auckland?

When you arrive at UniLodge Auckland, please come to the customer service desk located at 138 Anzac Ave, CBD, Auckland, and we will check you in, give you the necessary paperwork to complete and show you to your room. In case of weekend or after hours check you will receive check in instruction and all documents by email.

What do I need to bring when I arrive?

Along with your usual luggage and personal belongings, please remember to bring your Identification document such as passport with you, any other required paperwork, and a method of making your payments if not already paid.

What will be given to me when I arrive?

When you arrive, we will give you the key and proxy tag for your room. We will email you with all the necessary information and documentation including a student handbook and other information about Auckland to help you get to know the city.

What do I need to pay before or on arrival?

All details will be arranged and confirmed by UniLodge Auckland prior to your arrival on call and also by email.

When are my hostel fees/rent due?

Your hostel fees are to be paid at least two weeks in advance. A reminder is delivered to your room or will be emailed if you fall behind the two weeks in advance.

What payment methods can I use to pay my hostel fee/rent?

Payments can be made by:

  • Credit card: Visa or Mastercard
  • Eftpos card
  • Direct Debit

Is my account paid for?

Before your final day at UniLodge Auckland, please ensure that your account is paid up to date. You can come to the customer service desk at any time during business hours to enquire about your account balance.

What procedures do I need to carry out before I leave?

Prior to your departure from UniLodge Auckland, you will need to provide notice as per your tenancy agreement. On the day you leave, please come to the reception and we will complete a Room Condition Report with you. Following this, you will need to return your keys and proxy tag.
If you have a telephone line or internet connected, you will need to inform service provider that you are moving out and arrange a disconnection of these services.

What time do I need to check out?

Check out time is prior to 10am however if you require a late checkout, please come to the customer service desk and we can make the necessary arrangements.

Where can I find resources to manage my health and wellbeing?

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Further Resident Information

The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this Handbook will prove useful to you in answering any questions you have, and in assisting you with the most common concerns that you may have.