Got questions about living at UniLodge Auckland City? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions. Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in UniLodge student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, check in our blog or feel free to contact us directly.

How do I reserve a room at UniLodge Auckland City?

In order to apply for a place at UniLodge Auckland City, click on the APPLY NOW button and follow the prompts. We will return a letter of offer to you within 1 business day. 

How do I confirm my place?

You can pay your deposit and confirm by emailing

What if I need to make a change to my booking?

Please emaili us at 

What types of rooms can I choose from?

At UniLodge Whitaker we have Studio Deluxe and Accessible Deluxe studio apartment rooms.

What does my residential fee include?

Rental fees include reasonable use of all electricity, heating, gas and water charges.

What items will I need to bring or buy before I move in that are not in the apartment or not available to buy?

You will need to bring with you:

  • Basic bedding
  • Cleaning products
  • Personal belongings

Can I have meals included with my accommodation?

UniLodge Whitaker does not offer meal plans.

Is housekeeping provided?

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

Where do I do my laundry?

User-pays laundry available with washers, dryers and ironing facilities

What happens when I arrive at UniLodge Whitaker?

When you arrive at UniLodge Whitaker, please come to the customer service desk located at 5 Whitaker Place, Grafton Auckland 1010 and we will check you in, give you the necessary paperwork to complete and show you to your room. If you are arriving after hours or on the weekend, you will need use the afterhours/emergency phone on +(UOA TO PROVIDE) and the duty Residential Advisor will meet you and check you in .

What do I need to bring when I arrive?

Along with your usual luggage and personal belongings, please remember to bring your passport with you, any other required paperwork with you.

What will be given to me when I arrive?

When you arrive, we will give you a swipe key tag for your room.

What do I need to pay before or on arrival?

All details will be arranged and confirmed by the University of Auckland prior to your arrival.

Where can I find resources to manage my health and wellbeing?

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Further Resident Information

The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this Handbook will prove useful to you in answering any questions you have, and in assisting you with the most common concerns that you may have.