Student Living Auckland – Anzac
Frequently Asked Questions

Check-in is available Monday to Friday, from 10:00am to 4:00pm, excluding public holidays. When you arrive in Auckland, please first report to the customer service desk located at 8 Mount Street, Auckland CBD to complete your check-in and collect the required information and documents. After check-in, you will then travel to Student Living Auckland - Anzac.

Student Living Auckland does not offer self check-in or after-hours check-in. If you arrive outside reception hours, you will need to arrange alternative accommodation, such as a hotel or short-stay option, until you are able to check in during business hours at 8 Mount Street, Auckland CBD.

Student Living Auckland does not provide pastoral care services for residents under 18 years of age. For this reason, accommodation is only available to applicants who are 18 years old or over at the time of residency

When a parcel is delivered to reception, you will receive an email notification. Parcels can be collected from reception between 10:00am and 12:00pm, or between 2:00pm and 4:00pm, Monday to Friday. Please bring suitable identification when collecting your parcel.

Unfortunately, we are unable to accept bookings until your visa has been successfully obtained. Please ensure your visa is confirmed before submitting your accommodation application.

The one-week deposit is refundable if the booking is cancelled more than four weeks before the scheduled check-in date. If the booking is cancelled within four weeks of the check-in date, the deposit becomes non-refundable.

You can apply for accommodation through the UniLodge website. Rental listings may also appear on other rental websites, however we recommend applying directly via the UniLodge Auckland website to ensure your application is received and managed correctly.

Once you have applied, please refer to the Student Living Auckland website or contact our customer service team for an update on your application. You can reach the team by calling +64 9 353 1212 or emailing reception.auckland@unilodge.com.au

If you need to update or change your booking, please contact our customer service team as soon as possible. You can call +64 9 353 1212, email reception.auckland@unilodge.com.au, or speak with the team at the customer service desk (Located off-site) during business hours.

Student Living Auckland - Anzac offers a range of accommodation options, including studio apartments through to shared apartments. Availability may vary depending on your preferred move-in date, lease length and room type.

Your rent includes your apartment rental, gas and water usage, internet access, and use of available property facilities. Electricity is also included; however, excessive usage may be charged separately.

Your rent does not include car parking, telephone line rental, or any personal phone call charges. Additional personal expenses, such as food, bedding, laundry costs, cleaning supplies and personal items, are also not included.

You will need to bring your personal belongings, bedding, cutlery, crockery, cookware, cleaning products, toiletries and any other everyday items you may need. Basic bedding and kitchen items may be available to purchase through the Student Living Auckland website as a move-in set.

Internet/Wi-Fi is provided throughout the apartments, building and common areas by UniLodge. Telephone connection is optional and any related charges are additional. If you wish to connect a telephone service, our team can provide the relevant information when you arrive.

Residents can submit maintenance requests through the Console app. Please include a clear description of the issue and upload a photo where possible so our team can assess and arrange the appropriate work order. You can also report maintenance concerns in person at reception during business hours.

Please contact the Building Manager for lockout assistance. Contact details are displayed on the building management notice board. We recommend saving the relevant contact details once you move in so you can access support if needed.

Student Living Auckland does not offer meal plans. Residents are responsible for arranging their own meals and groceries.

Residents are responsible for cleaning their own rooms and keeping their living areas tidy. A vacuum cleaner is available to borrow by contacting the Building Manager.

Laundry facilities are available on level 1, B1 at Student Living Auckland - Anzac.

Student Living Auckland does not arrange airport pickup. You may wish to contact your education provider to see if they offer an airport transfer service, or you can make your own travel arrangements. Common options from Auckland Airport include shuttle services or taxis. Shuttle services are usually shared and may take longer, while taxis are more direct. Pricing can vary, so we recommend checking current rates before travelling.

Car parks are not available to lease directly through UniLodge. Residents may wish to contact the Building Manager to ask about any available options, use permitted street parking where available, or explore nearby parking through external providers such as Parkable or Wilson Parking.

Before or after your arrival, you can contact our customer service team by calling +64 9 353 1212 or emailing reception.auckland@unilodge.com.au. You can also visit the customer service desk during business hours. Please note that all check-ins must be completed at 8 Mount Street, Auckland CBD, and after-hours check-in is not available.

When you arrive in Auckland, please first report to the customer service desk located at 8 Mount Street, Auckland CBD to complete your check-in process and collect the necessary information and documents. Once your check-in is complete, you will then travel to Student Living Auckland - Anzac. Please note that after-hours check-in is not available.

Please bring your identification document, such as your passport, along with any required paperwork and a payment method if any payments are still outstanding. You should also bring your personal belongings and any essential items you need for your first few days. Please ensure you arrive at 8 Mount Street, Auckland CBD during check-in hours.

When you complete check-in at 8 Mount Street, Auckland CBD, you will receive the key and proxy tag for your room. You will also be emailed important information and documentation, including the resident handbook and helpful information about living in Auckland.

Your required move-in payments will be confirmed by Student Living Auckland before your arrival, both by phone and email. Please ensure all required payments are made by the due date to avoid delays with your check-in at 8 Mount Street, Auckland CBD.