Student Accommodation FAQ

55 Symonds Street
Frequently Asked Questions

Got questions about living at 55 Symonds Street? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions. Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in UniLodge student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, check in our blog or feel free to contact us directly.

How do I reserve a room at 55 Symonds Street?

In order to apply for a place at 55 Symonds Street, you can apply through the University of Auckland accommodation website.

How do I confirm my place?

You will need to refer to the University of Auckland website for an update on your application.

What if I need to make a change to my booking?

You will need to refer to the University of Auckland website to update or change your application.

What types of rooms can I choose from?

At 55 Symonds Street we have Studio Deluxe and Studio Double Deluxe apartment rooms.

What does my residential fee include?

Rental fees include reasonable use of all electricity, heating , gas and water charges.

What items will I need to bring or buy before I move in that are not in the apartment or not available to buy?

You will need to bring with you:

  • Basic bedding
  • Cleaning products
  • Personal belongings

Can I have meals included with my accommodation?

55 Symonds Street does not offer meal plans.

Is housekeeping provided?

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

Where do I do my laundry?

User-pays laundry available with washers, dryers and ironing facilities.

Does 55 Symonds Street arrange airport pickup?

55 Symonds Street does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ$35-$40) which you share with other people so takes longer or taxi (approx. NZ$80-$90) which is direct.

What happens when I arrive at 55 Symonds Street?

When you arrive at 55 Symonds Street, please come to the customer service desk located at 55 Symonds Street, Grafton Auckland 1010 and we will check you in, give you the necessary paperwork to complete and show you to your room. If you are arriving after hours or on the weekend, you will need use the afterhours/emergency phone on +64 27 405 0442 and the duty Residential Advisor will meet you and check you in .

What do I need to bring when I arrive?

 Along with your usual luggage and personal belongings, please remember to bring your passport with you, any other required paperwork with you.

What will be given to me when I arrive?

When you arrive, we will give you a swipe key tag for your room.

What do I need to pay before or on arrival?

All details will be arranged and confirmed by the University of Auckland prior to your arrival.

Where can I find resources to manage my health and wellbeing?

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

What are your check-in times and days?

Monday to Friday 9am to 5pm.

Do you offer after hours check-in?

Yes, the Residential Advisor / Night Supervisor will be able to assist. Please call the hone number posted on the main door.

What is the process for arranging an after hours check-in?

Please ensure to fill-up the online form in the Arrival Email for your expected arrival date. Once you have arrived, please call the on-duty phone number advertised on the exterior door of the front entrance.

Further Resident Information

The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this Handbook will prove useful to you in answering any questions you have, and in assisting you with the most common concerns that you may have.