How do I reserve a room?

Complete the application on our website. Once we have received your application, we will email you an application acknowledgement which provides information on the next steps for progressing your application so we can email you an offer for accommodation (based on availability) If you receive an offer of accommodation with UniLodge you will be required to pay an administration fee of $350, 4 weeks’ rent in advance, an annual fee ($100 Residential Life Program, $30 Facilities Fund, $30 Damages Fund) in order to secure your accommodation. $55 application fee. Departure clean of $200, payable at the beginning of lease.

What kind of contracts does the property offer?

Academic Year (41 weeks), Trimester (47 weeks), single Trimester, Semester 1 and Semester 2. Please note, semester and single trimester contracts are only available to Study Abroad and Exchange Students, or those who are completing a course mid year or at the end of that period.

Do you have car park facilities?

Parking is available at each site. Parking permits are compulsory at Burralga Yumba and the Townhouses. These are free for residents and are available at reception.

What do I need to bring on arrival?

Your apartment is furnished with a king single bed (with mattress protector), study desk and chair, wardrobe, fridge, and microwave. You will need supply all of your own linen & kitchen equipment – available online via our convenient UniLodge online shop, Your Shop.

If I wanted to move rooms after I moved in, is that possible?

Yes, but the request will be based on availability. You will be required to pay a $100 room move fee prior to doing so.

Can I move out at any time?

When you move into your apartment, you sign a Residential Agreement. This is a legally binding document that means you have committed to paying rent from the start date on your contract until the end date of your contract. If you move out, you still have to pay rent until your contract expires. However, if you have no choice but to move out, you can break your lease. This means that you need to pay rent until a suitable applicant takes over your contract.

What happens when I vacate?

You need to leave your apartment clean and tidy and ensure all personal items have been removed, report any damage that may have been caused during your tenancy. You will also need to make sure that all of your rent and fees are paid up until the end of your contract end date.

What is a condition report?

Once you have been checked in, you will receive an electronic Condition Report to complete within 24 hours of checking in. A Condition Report records the property’s general condition, including fittings and fixtures. Review and, if necessary, add your comments to the Condition Report. The Condition Report is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items, particularly at the end of a tenancy. You may want to take photos of your apartment at the start of your tenancy to further show the condition. You may be liable for cleaning, damage, or replacement of missing items at the end of your tenancy if it is not recorded on the condition report.

What fees do I need to pay?

Application Fee $55 Administration Fee of $350 Annual fee including: $100 for Residential Life Program, $30 Facilities and $30 Damages 4 Weeks rent paid upfront

Where can I find resources to manage my health and wellbeing?

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

What are your check-in times and days?

Residents may check-in Monday to Friday from 9am to 5pm.

Do you offer after hours check-in?

Yes, please contact our after hours on duty Residential Advisor on 0439 875 748.

What is the process for arranging an after hours check-in?

Ensure you that you have notified us during business hours of your after hours arrival details so that we can prepare the after hours Residential Advisor, who will be on duty, to receive you.

Do you accept couples?

We accept couples at UniLodge JCU Halls of Residence - George Roberts Hall, as long as both residents are currently enrolled students studying at JCU. Couples are not permitted if only 1 resident is an eligible student.

Check out the gallery at UniLodge JCU Halls of Residence

Don’t have time to visit UniLodge in person before booking your Townsville student accommodation? Take a virtual tour and see the fantastic rooms and facilities available at UniLodge JCU Halls of Residence George Roberts Hall by browsing the property’s gallery.

Book a property tour now