Q: Do you have car parking facilities?

Carparking is available from $200 per calendar month. Please contact property staff via email to enquire.

Question 1

Do I need to organise my own Contents Insurance?

Accepted Answer

No, contents insurance is included in the bundle which costs &#36;28 per person, per month. The cost of the bundle is included in the advertised weekly rate.

To view the Contents Insurance Product Disclosure Statement - Click Here.

Question 2

How do I reserve a room?

Accepted Answer

Complete the online application.  Once we have received your application, we will send you a rental offer. To accept this offer you will be required to pay the first month&rsquo;s rental and for any additional service options that you choose. Before you move into Student Living &ndash; 590 Lygon, a bond equal to one month&rsquo;s rental will be required. If you need any further information please do not hesitate to contact us.

Question 3

What kind of contracts does Student Living – 590 Lygon?

Accepted Answer

6 and 12 month leases, however from time to time we are able to offer shorter lease periods.

Question 4

What does my rent include?

Accepted Answer

A fully furnished apartment, gas usage, use of our common facilities and ability to participate in our Residential Life program

Question 5

What is not included in my rent?

Accepted Answer

Water Usage
	Electricity Consumption
	Internet / WiFi

Question 6

Do you have car parking facilities?

Accepted Answer

Carparking is available from &#36;200 per calendar month. Please contact property staff via email to enquire.

Question 7

When do I pay my rent?

Accepted Answer

Rent is to be paid as per the Rental Agreement and must always be in advance. Payments can be made in the following ways:


	Bank transfer into the Student Living &ndash; 590 Lygon Bank Account
	BPAY
	DEFT payment

Question 8

How does my mail get to me?

Accepted Answer

We have letterboxes located at the Central Building (Student Living &ndash; 570 Lygon building). Your access card will get you into that building as well as your own.

Question 9

What do I need to buy before I can move in?

Accepted Answer

We offer Bedding & kitchenware packs for purchase at Your Shop

Question 10

How close is the nearest supermarket?

Accepted Answer

The closest supermarket is located on the corner of Drummond and Princes street.

Question 11

If I really want to move apartments/rooms after I move in – is there potential?

Accepted Answer

While you have signed a Residential Rental Agreement for the apartment/room you are living in, please contact us and we will see if this is an option available to move (Lease break fees may apply).

Question 12

Can I move out at any time?

Accepted Answer

When considering the premature termination of your Residential Rental Agreement, it is your responsibility to:

&bull; Continue to pay all rent charges until a replacement is found and has signed their Residential Rental Agreement or until the lease term ends, whichever comes first.

&bull; Pay all associated costs including the applicable advertising and break lease fees as set out in your Residential Rental Agreement.

&bull; In all cases, a cleaning fee applies upon departure.

Question 13

Is there extra storage outside my apartment?

Accepted Answer

There are storage cages that can be hired from &#36;45 per calendar month. Please note these are a first come first serve basis.

Question 14

How do I connect the internet/phone?

Accepted Answer

There is no phone in the room. For Internet, Vostronet or Spirit Telecom can be contacted at anytime if you are having issues with connection of your internet and have been through the troubleshooting guides.

Question 15

Is wireless internet available?

Accepted Answer

Residents can connect WiFi to their apartment once moved in by liaising with Energy On as specified in your confirmation letter.

Question 16

What is a Bond?

Accepted Answer

A bond is a payment that acts as security against the resident meeting the terms of their rental agreement or their duties under the Residential Tenancies Act 1997. 

The bond must be lodged with the Residential Tenancies Bond Authority (RTBA). The RTBA will hold the bond in trust until the end of the lease. Then, the bond is: 


	refunded entirely to the tenant/resident, or 
	claimed in part or in full by the landlord/owner.

Question 17

How much is the Bond?

Accepted Answer

The bond is equivalent to one month's rent.

Question 18

Paying the Bond?

Accepted Answer

You are required to pay the bond into the bank account we supply. We will then lodge a bond application with the RTBA. You will then receive an email from the RTBA to complete the bond submission

Check out this handy guide - Resident guide to bonds

Question 19

What is a Condition Report?

Accepted Answer

Upon arrival we must prepare a &lsquo;Condition Report&rsquo;, which records the property&rsquo;s general condition, including fittings and fixtures, and present you with 2 copies of this Report when you come to collect your keys.

Review and, if necessary, add your comments to the &lsquo;Condition Report&rsquo;. You must return the report to Student Living &ndash; 590 Lygon within three business days of moving in and you should keep a copy of the &lsquo;Condition Report&rsquo; until the end of the rental agreement.

The &lsquo;Condition Report&rsquo; is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items, particularly at the end of a rental agreement.

You may want to take photos of your apartment at the start of your rental agreement to further show the condition.

The owner may claim some or the entire bond for cleaning, damage, or replacement of missing items at the end of your rental agreement. If the &lsquo;Condition Report&rsquo; stated that the work was required at the start of the rental agreement, or the items were not listed, it can help you prove the bond should be returned to you.

Check out this handy guide - Resident guide condition reports

Question 20

I am vacating, can I use the Bond for my last month’s rent?

Accepted Answer

Your bond and rent are separate payments. You are required to pay rent in the specified way up to and including the date of your departure.

Question 21

What happens when I vacate?

Accepted Answer

You need to leave your apartment clean and tidy in the same condition as when you arrived, ensure all personal items have been removed and report any damage that may have been caused during your rental agreement. This allows for a speedy bond resolution. Student Living &ndash; 590 Lygon offer a prepaid service for departure cleaning to assist residents.

Question 22

How do I receive my Bond back?

Accepted Answer

Student Living - 590 will start a bond claim, which will be done within 10 business days after the you leave the rented property.

All residents are emailed a link to the claim details. Click through to accept or request changes to the claim and enter in your bank details for the bond refund. Once all tenants/residents have agreed, the RTBA will deposit the money into the nominated bank account(s) within two business days.

If you are overseas and do not have an Australian bank account, the RTBA can issue a cheque that you can deposit into an overseas bank account. If your overseas bank cannot deposit the cheque, an overseas bank transfer can be arranged for a fee. If you have not provided valid bank account details in the bond claim, the RTBA will retain the bond until you provide a valid payment option.

Question 23

Why are you claiming my Bond?

Accepted Answer

The owner (via Student Living &ndash; 590 Lygon), can try to recover all or part of the bond at the end of the rental agreement if:

The tenant or resident:


	
	
		or their visitors have damaged the property
		has left and owes rent (rent in arrears)
		has abandoned the premises 
		has left you to pay bills they should have paid 
	
	
	There are cleaning or repair expenses that exceed normal &lsquo;wear and tear&rsquo;
	Items that were part of the rental agreement are missing.

Question 24

Do you offer after hours check-in?

Accepted Answer

Unfortunately, we do not offer check-ins outside of specified check-in times.

Question 25

Where do I check-in?

Accepted Answer

Check-in at 746 Swanston St Reception

Question 26

What electricity cost am I responsible for?

Accepted Answer

Each resident pays for their energy as it is separately metered and will hold their own account with an energy company.