Question 1

Where can I find more information about accommodation?

Accepted Answer

All our student accommodation located in Christchurch can be found here.

Question 2

UniLodge Vision, Mission and Values

Accepted Answer

Please view our Vision, Mission and Values click here.

Question 3

How much is the laundry?

Accepted Answer

There are washing machines and dryers located in each building. 
These are free to use.

Question 4

What is my mailing address?

Accepted Answer

Sonoda
UC Accommodation Student Village
Sonoda
PO Box 1834
Christchurch
New Zealand 8140

Question 5

What is the distance to the University of Canterbury main campus?

Accepted Answer

It is a 15-minute walk to the main campus on Ilam Road.

Question 6

What is the distance to the bus stop?

Accepted Answer

There is a bus stop on Dovedale Ave 2-minute walk from Sonoda Village.  www.metroinfo.co.nz can assist in planning your trip.

Question 7

What kind of nightlife can I expect?

Accepted Answer

There are a variety of events on site (check out the Sonoda Facebook group page).  It is also a short stroll to Bush Inn Shopping Centre and Riccarton where there are plenty of bars, eateries and shopping malls.

Question 8

How long does it take to get into town?

Accepted Answer

It is about 10-15 minutes by car, 30 minutes by bus and 20 minutes by bicycle.

Question 9

Can two people live in ONE room?

Accepted Answer

No, all rooms are single.

Question 10

Are pets allowed?

Accepted Answer

No- sorry.

Question 11

Is smoking or vaping allowed?

Accepted Answer

No smoking is allowed on-site.  UC is also a smoke free campus.

Question 12

Is there a curfew?

Accepted Answer

No, but we do practice quiet hours.

Question 13

Is my room secure?

Accepted Answer

Yes, you will be allocated an individual front door card, a private bedroom door key and your bedroom windows will have secure locks.

Question 14

Is the property secure?

Accepted Answer

Yes, UC security patrols throughout the night.

Question 15

Is insurance required for my personal belongings?

Accepted Answer

Yes, talk to your insurance provider for recommendations.

Question 16

Is a television included?

Accepted Answer

Sonoda has a Sky TV in the common room by the office.

Question 17

Is there a fitness centre?

Accepted Answer

Not at Sonoda, however all UC students are able to access the UC Recreation Centre on Kirkwood Village campus.

Question 18

Are friends allowed to stay over?

Accepted Answer

Yes, be sure to let the team know you have a guest, and get them signed in.  You can have a guest stay for a maximum of 2 nights.  A guest ban applies over the study and exam break.

Question 19

Is it co-ed?

Accepted Answer

Our halls are mixed but you can request a single sex floor/flat if you would prefer and we will do our best to allocate your preference.

Question 20

What kind of heating will I have?

Accepted Answer

There are individual radiators in all rooms.

Question 21

Is there air-conditioning?

Accepted Answer

No but with fully opening windows you will not need it.

Question 22

Does someone clean?

Accepted Answer

We have a great housekeeping team who clean all common spaces regularly.  It is up to each resident to keep their room clean and we provide vacuum cleaners.

Question 23

Is there a café close by?

Accepted Answer

Yes! There are caf&eacute;s on the Sonoda campus; as well as the nearby Bush Inn.

Question 24

Do I get a car park? How much is it?

Accepted Answer

There are a limited number of car parks on-site for a cost.

Question 25

When am I able to move in?

Accepted Answer

Arrival dates will be confirmed in your contract &ndash; early arrivals can be secured but are subject to availability.

Question 26

What kind of programmes and events do you have?

Accepted Answer

We offer a number of programmes (including tutorials) throughout the year which will support you to get the most out of your time at uni. These are advertised on the Sonoda Facebook page.

Question 27

Is it noisy?

Accepted Answer

You will experience normal day-to-day noises and activity; we ask that people are respectful of their neighbours.

Question 28

Is there a place to lock my bicycle?

Accepted Answer

Yes, covered bike storage is available for &#36;10 deposit (refundable following return of key)

Question 29

How do I do my washing?

Accepted Answer

There are washing machines and dryers in each building &ndash; use of these is free, but you need to provide your own laundry powder.

Question 30

How can I decorate my room?

Accepted Answer

Your room is your own space! However it is absolutely NOT PERMITTED to use pins on walls or make alterations to any of the surfaces in your room. You are more than welcome however to use blue tack, or sticky hooks to attach anything to the wall.  Unless there are medical grounds and you have prior management approval, you are not permitted to have a fridge, freezer, microwave or cooking appliances in your room.

Question 31

What is included in the price?

Accepted Answer

Power, WiFi (UC students only), furniture (bed, desk, chair, wardrobe) and meals.

Question 32

Do you offer after hours check-in?

Accepted Answer

Monday to Friday between 9am - 5pm.

Question 33

Do you offer after hours check-in?

Accepted Answer

Yes, by prior arrangement - please call our after hours on-site staff on 0508 864 425 or send us an email.

Question 34

What is the process for arranging an after hours check-in?

Accepted Answer

Please ensure that you have emailed us at least one business day before your arrival so that we can prepare in advance. Once you have arrived, please call the on-duty phone number advertised on the exterior door of the front entrance.

Question 35

What is the property complaint process?

Accepted Answer

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Occupancy Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.


	Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
	
		Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
		(Not resolved?)
	
	
	Step 2: Contact the General Manager Portfolio via email and submit the details of your complaint in writing. The General Manager Portfolio will request a meeting to discuss the matter further.
	
		(Not resolved?)
		It is important to remember that you have signed an Occupancy Agreement. An Occupancy Agreement differs from a Tenancy Agreement quite significantly.
	
	
	Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the UCSA, or the University Grievance Coordinator to discuss your concerns and your options (phone number 03 369 0292).
	Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Mana Tohu Mātauranga o Aotearoa | NZQA. You can submit your complaint query on the NZQA website or send an email to risk@nzqa.govt.nz. If you need more information, contact NZQA on 0800 697 296.

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