Student Accommodation FAQ

UniLodge @ ANU – Lena Karmel Lodge
Frequently Asked Questions

Got questions about living at UniLodge ANU Lena Karmel Lodge? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions. Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in UniLodge student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, feel free to contact us directly.

What do I need to do to reserve a room?

Contact ANU Accommodation Services (UAS) on either 02 6125 1191.

How much money do I have to pay upfront before I move in?

You will need to pay the room security deposit which varies between room types. The security deposit is equivalent to 4 weeks of rent for your room type. There is also an additional administration fee of $300 as well as a Residential Life fee of $180.

What does my rent include?

Your total rent includes occupancy fee of your room type, utilities and data per week.

What does my rent exclude?

Your rent does not include:

  • Car parking
  • Phone usage
  • Sundry charges and consumables

What items will I need to buy before I move in that are not in the apartment or not available at UniLodge to buy?

You will need to bring with you:

  • Cutlery
  • Cookery
  • Sauce pans and other cooking utensils
  • Cleaning products
  • Linen (including pillows and doona)
  • Most of the above items can be purchased from Your Shop.

Can you explain how the telephone works in my apartment, in terms of setting up and ongoing accounts?

Your external number will be provided upon check-in. If you are living in a multi share room, the caller will be prompted to press the room number.

Can you please explain how the internet account works?

Unlimited use (included in Utility Fee)

How close is the nearest supermarket?

There is an IGA Supermarket underneath the West City Park. Which is opposite UniLodge @ ANU on Marcus Clarke Street, approximately two minutes walking distance.

Do you have parking?

Yes, spots are limited and fees apply.

Is there extra storage outside my apartment?

Due to lack of storage, there are no extra storage spaces at UniLodge.

Do you have any deals for students with any retail shops, restaurants or gyms?

Yes! Several of the retail outlets in the area provide discounts for local residents and students. Free gym access at ANU for UniLodge residents.

Can I make a special request for certain flatmates to share with?

When you make a reservation with UAS, please note the persons name you would like to share with. UniLodge will try to fill your request however this can’t be guaranteed.

After I move in who is the best person to ask if I have any questions?

Contact reception during 10am – 6pm Monday to Friday and 10am – 6pm Saturday & Sunday, or email (, or the Lena Karmel Lodge Residential Advisor 02 61257900 . You can also talk to our onsite Community Assistants, one on each floor to help with any issues, eg noise complaints; or Residential Advisors – they are all available to assist in anyway.

How does my mail get to me?

Lena Karmel Lodge residents, you will need to direct your mail to: Room # _ _ _ _ < Your room number 26 Barry Drive, Canberra City ACT 2601 Your mail arrives during the week and is placed in your pigeon hole at Reception awaiting your collection.

If I really want to move rooms after I move in – is that possible?

Yes, you will need to notify our Reservations Team of your request. Pending on time of the year, you might need to be placed on a waiting list and be contacted if a room becomes available.

What contracts are available?

There is one main contract available for residents:

  • 48 week, ending 5 January 2025

If you have a question regarding contract lengths please contact our Reservations Coordinators via phone on +61 2 6125 7900 or via email at

What ways can I pay for my rental charges?

Rental payments are made fortnightly via Direct Debit through a debit/savings account or a Credit Account (Amex and Diners not accepted, all Credit transactions attract a 2% surcharge).

What ways can I pay for other charges?

Payments can be made via EFTPOS, Direct Transfer and Credit (Amex and Diners not accepted, all Credit transactions attract a 2% surcharge).

Do you have campus maps?

Yes we have campus maps available for you at Reception.

What do I have to do when I have a visitor?

You are required to advise Reception in advance of any visitors who are staying overnight. This is for safety reasons and we permit a maximum of four nights per visit. Each visitor staying over is required to fill out one of our Visitor Forms located at Reception.

Will wireless internet connection be available?

Yes, wireless internet access will be available in all study areas throughout the building.

Where can I find resources to manage my health and wellbeing?

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

What are your check-in times and days?

Monday to Friday 10am - 6pm and Saturday to Sunday 10am - 6pm

Do you offer after hours check-in?

Yes, please contact our Senior Resident via the reception number. Please give us 48 hours notice so we can arrange after hours check-in.

Further Resident Information

The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this Handbook will prove useful to you in answering any questions you have, and in assisting you with the most common concerns that you may have.