Student Accommodation FAQ

UniLodge Park Avenue
Frequently Asked Questions

Got questions about living at UniLodge Park Avenue? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions.

Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in UniLodge student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, feel free to contact us directly.

How safe is the accommodation?

All of the entrances to our residences are access controlled as well as monitored by CCTV 24 hours a day, and all apartment doors secured with electronic locks operated with a key fob. We also aim to always have resident teams on site should you ever need extra support.

Is the building regularly inspected for fire safety?

The safety of our students is very important to us. We have fire alarm tests and inspections on fire safety practices regularly across all of our residences.

Who is responsible for cleaning?

We look after cleaning in the communal spaces. You are responsible for cleaning in your apartment, along with your roommates if you have them. We offer a cleaning service, contact us for more information.

How secure is the bike storage?

Our bike storage is inside our secure properties, so only residents can gain access. However we still recommend using a secure D style bike lock for extra security.

Can I have parcels delivered to my building?

Our team is always on hand to accept your parcels and signed-for items so you never miss a delivery. We’ll also send you an email reminder when your package is ready for collection.

What equipment is in the gym?

The residences that include a gym on site have free weights and fixed weight training equipment, cardiovascular equipment and yoga mats.

Where do I do my washing?

We have on-site laundry facilities for you to use whenever you need during your stay.

What appliances are included in your flat when you arrive?

The appliances included in your apartment depend on the type of room or residence you book with. Check out our residence pages for more information or get in touch with the residence team. Vacuum cleaners, mops, irons and ironing boards are available to hire free of charge at all of our residences.

Is Wi-Fi included?

Yes, we offer high-speed broadband and Wi-Fi as standard in all rooms, and it’s also available in our social spaces and communal areas.

Can I get food deliveries?

Yes, you'll need to meet the delivery driver at reception to take your food, we cannot accept food or grocery deliveries on your behalf.

Can I drink alcohol in the residence?

As long as you are of legal drinking age, you can drink in your apartment. Drinking alcohol may not be allowed in certain communal areas, keep an eye out for posters in the residence.

Are the social spaces always open?

You can book out some of the social spaces on offer in our accommodation, but most of our common areas are open 24 hours a day unless alternative opening hours are advertised.

What happens if something in my flat breaks or doesn’t work?

Our friendly maintenance team is always on hand if something in your flat breaks or doesn’t work. 


If I don’t get on with my new roommates can I change rooms?

We want to make sure that you love your experience living with us, so if you find you’re not getting on with your new roommates it may be possible to change rooms subject to availability. Get in touch with your residence team for more information.

Are there any social events for residents?

We host a wide range of events all year round for you with our Residential Life Program.

Can I keep a fridge in my room?

Additional fridges are only allowed in your room if they are for the purpose of storing prescribed medication and must be approved by your residence team.

Where can I smoke?

Smoking is not allowed in any of our residences. This includes on balconies, terraces and outdoor communal areas.

Can I personalise my room?

As long as you are able to return it to its original condition when you check out, or you will be charged for any damages.

What do I do if I, or my family need somewhere to stay prior to checking into UniLodge?

If you or your family need somewhere to stay for a couple of nights to a week, or rest your head after coming in from a late-night flight then why not book at Essence Hotel Carlton. Offering comfortable rooms that give you the freedom to relax in a place away from home.

What are your check-in times and days?

Monday to Friday 9am to 5pm

Do you offer after hours check-in?

Yes - please contact our 24/7 on-site Residential Advisor

What is the process for arranging an after hours check-in?

Ensure that you have notified us during busines hours of your after hours arrival details so that we can prepare the after hours Residential Advisor who will be on duty.

Further Resident Information

The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope this Handbook will prove useful to you in answering any questions you have and assisting you with the most common concerns.