Got questions about living at Tupuānuku? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions. Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in UniLodge student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, feel free to contact us directly.
Monday to Friday between 9am - 5pm.
Yes, by prior arrangement - please call our after hours on-site staff on 0508 864 425 or send us an email.
Please ensure that you have emailed us at least one business day before your arrival so that we can prepare in advance. Once you have arrived, please call the on-duty phone number advertised on the exterior door of the front entrance.
Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Occupancy Agreement in response to your grievance.
UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.
The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this Handbook will prove useful to you in answering any questions you have and assisting you with the most common concerns you may have.