Q: What size is my bed?

3-4 Bedroom Multi-Share Apartments (Standard) – Long-single 3 Bedroom (Accessible), Studio Standard and Studio Accessible – King Single Studio Large – Double Studio Extra Large - Queen

Question 1

What size is my bed?

Accepted Answer

3-4 Bedroom Multi-Share Apartments (Standard) &ndash; Long-single
	3 Bedroom (Accessible), Studio Standard and Studio Accessible &ndash; King Single
	Studio Large &ndash; Double
	Studio Extra Large - Queen

Question 2

What do I need to buy before I can move in?

Accepted Answer

When you arrive, your room will be already furnished with a bed, mattress, desk and chair. You will need to provide your own kitchenware (pots, pans, crockery and cutlery), bed linen (sheets, pillow, doona, blankets), towels, clothes washing liquid, laundry basket, clothing, clothes hangers and personal toiletries.

For residents going into multi-share apartments, we recommend waiting to buy items like kettles, toasters and other cooking items until after you arrive &ndash; you may find that one of your roommates already has one and is more than willing to share.

Question 3

How does my mail get to me?

Accepted Answer

We accept letters and packages on your behalf. 

For letters, we will not advise residents that they have received a letter due to the large volume that we receive on any given day, however we will periodically advise residents when their letterbox is full.

If you are expecting a letter, please feel free to call past reception and check during office hours, alternatively you can call or email us and our reception staff will be happy to assist.

For packages, reception staff will email you when we receive a package for you to pick up.

Question 4

When do I pay my residence fees?

Accepted Answer

Residence fees must be paid two weeks in advance at all times. To pay your residence fees, residents are required to complete a direct debit form with UniLodge to have their fees deducted from their account every two weeks.

You can also pay via EFTPOS at reception, bank transfer, or through our secure payment portal, Novatti.

Question 5

Do you have car parking facilities?

Accepted Answer

There is a dedicated parking area for residents.

Residents who wish to use this parking area are required to purchase a permit through RMIT University and will be required to send through proof of purchase to UniLodge @ RMIT Bundoora &ndash; Walert House.

Question 6

Is there extra storage outside my apartment?

Accepted Answer

We do have limited storage available for bulky items such as suitcases and boxes, however it is on a first come, first served basis.

If you require items to be stored and there is no storage available, you will need to contact a local storage service provider.

Question 7

What does my rent include?

Accepted Answer

A fully furnished apartment, all utilities are included, access to unlimited internet and Wi-Fi, use of our common facilities and ability to participate in our Residential Life Program.

Question 8

How close is the nearest supermarket?

Accepted Answer

Uni Hill Shopping Centre is on the other side of campus and just across Plenty Road.

It features a Coles, multiple locations to dine out and a factory outlet (DFO) for clothing, bedroom and bathroom essentials.

Question 9

If I really want to move apartments/rooms after I move in - is that possible?

Accepted Answer

You can move into a different apartment/room after you move in, however you will be subject to the &#36;100 room move fee.

You will need to contact us so we can determine if there is any availability for you to move.

Question 10

Can I move out at any time?

Accepted Answer

If you wish to terminate your agreement early, you will need to notify us 28 days in advance of your intended departure date, continue to pay your fees during this notice period, pay a departure cleaning fee of &#36;130 and an early termination fee equivalent to two (2) weeks of residence fees.

You will also be required to find a replacement to take over your agreement.

Question 11

How do I reserve a room?

Accepted Answer

Complete the online application through our wesbite. Once we have received your application, you will either receive an automated Letter of Offer (currently only for studio apartments) or a Letter of Offer sent from one of our customer service team (for all multi-share apartments).

To accept this offer you will be required to pay a security deposit equivalent to four weeks of Residence Fees. This must be paid prior to checking in.

If you need any further information, please do not hesitate to contact us.

Question 12

What kind of contracts are on offer?

Accepted Answer

We currently offer Full Year (January-January), Academic Year (January to December) and Semester agreements (January to July or July to December).

Question 13

How do I connect the internet/phone?

Accepted Answer

There is no phone in the room. The internet is provided by RMIT University, RMIT students can log in to the RMIT network using their student log-in credentials.

Non-RMIT students will be issued with log-in credentials for the duration of their stay, or they can use the eduroam network (if their institution has access to it).

Please refer to the RMIT ITS troubleshooting guide if you are having issues with connection of your internet, otherwise RMIT ITS can be contacted between 9am and 5pm, Monday to Friday.

Question 14

Is wireless internet available?

Accepted Answer

Yes, we have unlimited Wi-Fi at this property and wireless internet through the building.

Question 15

What is a security deposit?

Accepted Answer

A security deposit is similar to a bond and is a payment that acts as security against the resident not meeting the terms of their residence agreement.

The security deposit is returned to the resident at the end of their agreement, provided they have left the apartment in the condition that it was in when they entered (minus fair wear and tear) and there are no outstanding fees on their account or any additional cleaning or rubbish removal charges.

Question 16

How much is the security deposit?

Accepted Answer

The security deposit is equivalent to four weeks of residence fees.

Question 17

What is a Condition Report?

Accepted Answer

Upon arrival you will be given a &lsquo;Condition Report&rsquo;, which is a record of the general condition of the property, including fittings and fixtures. You will be given this report when you check-in and collect your keys.

You must return the report, along with any notes and/or photos, to UniLodge within three (3) business days of moving in and you should keep a copy of the &lsquo;Condition Report&rsquo; until the end of the agreement.

The &lsquo;Condition Report&rsquo; is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items at the end of the agreement.

Question 18

I am vacating, can I use the Bond for my last month's rent?

Accepted Answer

Your security deposit and residence fees are separate payments. You are required to pay rent in the specified way up to and including the date of your departure.

Question 19

What happens when I vacate?

Accepted Answer

You need to leave your apartment clean and tidy in the same condition as when you arrived, ensure all personal items have been removed and report any damage that may have been caused during your agreement.

UniLodge will conduct a departure inspection to ensure that you have fully vacated the apartment before we check you out.

You will also need to complete an End of Residency Form, so that we can refund your security deposit, pay a departure cleaning fee of &#36;130 and return your keycard. We aim to have security deposits refunded within 20 business days.

UniLodge @ RMIT Bundoora - Walert House
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