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Latest News ­ - AU| 25th March 2020. Coronavirus Restrictions - AU

Latest News - NZ |25th March 2020


UniLodge update ­| 17th March 2020

This correspondence is to keep you abreast of our response to the COVID19 situation and is general in nature and can be shared with concerned family and friends.

Dear Residents,


The Australian and New Zealand Governments recently announced that all arrivals from overseas must isolate for 14 days when entering ANZ to reduce the spread of COVID-19.  As UniLodge continues to welcome the arrivals of students into our properties, we wanted to share with you, our preparedness for tackling this situation and readiness to handle any future challenges this health pandemic may ask of us. Information from our authorities is changing on a daily basis and as such, we will continue to communicate to you all in a timely manner as much as possible. 


We know there is a lot of anxiety and uncertainly about COVID-19 in our community. The best thing you can be doing at this time is thinking ahead and preparing yourself for any eventuality that may occur – such as a requirement to self-isolate for 14 days because you have inadvertently come into contact with someone with COVID-19.


We have prepared some tips and information below to help get yourself ready and help reassure you at this time.


What is UniLodge doing?

  • We have apartments prepared for new residents that are required to self-isolate for the required 14 days. For those in self-isolation, UniLodge will continue to regularly monitor each resident for any signs or symptoms for COVID-19 and provide any essential services. 
  • We know some items at supermarkets are becoming scarce and where we can, we will source additional stock items at reception for purchase. 
  • Our receptions remain open at this time however we will be taking advice from the Government on this matter. Should reduced hours or restrictions be required, we will let you know. Rest assured, while we might reduce the number staff on site, we will continue to be available on phone and email, as well as have staff ready to respond in an emergency or to assist with essential services. 
  • In this situation, we have changed the way our Community Spirit Program runs and we will now provide fewer large group gatherings. Our Residential Advisors are full of amazing ideas and we are determined to continue to have CSP events.
  • Our Common Rooms and Laundries are being cleaned thoroughly each day.
  • We have already or are continuing to source hand sanitiser for your use in receptions and in common areas. As you can expect, these items are becoming more difficult to source.


What should you be doing?

  • Hygiene, hygiene, hygiene! Make sure you wash your hands with antibacterial soap for at least 20 seconds in warm water.
  • Practice "Social Distancing" and avoid crowded common areas or rooms.
  • Cover your mouth if you cough or sneeze and dispose of tissues in a bin immediately.
  • Avoid touching your face.
  • Don't share food or drinks with others.
  • Avoid shaking hands or having close contact with others.
  • Keep your apartment clean. Ensure rubbish is taken out regularly, and surfaces are wiped with antibacterial spray. 
  • Plan your groceries in advance. Supermarkets are working hard to restock items as soon as possible, but please prepare for delays. There is no need to stock up on everything, but don't wait until something is completely out before adding it to your shopping list.
  • Online grocery services may be disrupted and with increasing demand, deliveries may be delayed for many days. Should you be required to isolate for 14 days, start thinking about the items you may need to get you through this period.
  • Check your email regularly for university campus updates. Many Universities are investigating online teaching alternatives should they need to restrict access to campus. 
  • Limit face to face contact where you can. Consider using video conferencing for group assignment meetings.
  • Don't wear clothes multiple times before washing them. Wash your clothes in warm water.
  • Should you require assistance, please send in requests to UniLodge reception via email or phone. 

If you do start to feel unwell, please seek medical advice or call 13 SICK (13 7425).


We are here to help if you have any questions or concerns, so please don't hesitate to ask our property management teams.