Q: What does my rent exclude?

Your rent does not include: Utilities ($29.52/week includes gas, water, electricity, phone connection, unlimited internet data) Car parking Phone usage Sundry charges and consumables

Question 1

What do I need to do to reserve a room?

Accepted Answer

Contact ANU Accommodation Services (UAS) on either 02 6125 1191.

Question 2

How much money do I have to pay upfront before I move in?

Accepted Answer

You will need to pay the room security deposit which varies between room types. The security deposit is equivalent to 4 weeks of rent for your room type. There is also an additional administration fee of &#36;300 as well as a residents committee fee of &#36;100.

Question 3

What does my rent include?

Accepted Answer

Your total rent includes:

Occupancy fee of your room type

Question 4

What does my rent exclude?

Accepted Answer

Your rent does not include:


	Utilities (&#36;29.52/week includes gas, water, electricity, phone connection, unlimited internet data)
	Car parking
	Phone usage
	Sundry charges and consumables

Question 5

What items will I need to buy before I move in that are not in the apartment or not available at UniLodge to buy?

Accepted Answer

You will need to bring with you:


	Cutlery
	Cookery
	Sauce pans and other cooking utensils
	Cleaning products
	Linen (including pillows and doona)
	Most of the above items can be purchased from Your Shop.

Question 6

Can you explain how the telephone works in my apartment, in terms of setting up and ongoing accounts?

Accepted Answer

Your external number will be provided upon check-in. If you are living in a multi share room, the caller will be prompted to press the room number. UniLodge @ ANU gives you an allowance of &#36;20 and once you have used that amount, your phone will automatically stop working and you will need to come to Reception to recharge (See Q.18).

Question 7

Can you please explain how the internet account works?

Accepted Answer

Unlimited use (included in Utility Fee)

Question 8

How close is the nearest supermarket?

Accepted Answer

There is an IGA Supermarket underneath the West City Park. Which is opposite UniLodge @ ANU on Marcus Clarke Street, approximately two minutes walking distance.

Question 9

Do you have parking?

Accepted Answer

Yes, spots are limited and fees apply.

Question 10

Is there extra storage outside my apartment?

Accepted Answer

Due to lack of storage, there are no extra storage spaces at UniLodge.

Question 11

Do you have any deals for students with any retail shops, restaurants or gyms?

Accepted Answer

Yes! Several of the retail outlets in the area provide discounts for local residents and students. Free gym access at ANU for UniLodge residents.

Question 12

Can I make a special request for certain flatmates to share with?

Accepted Answer

When you make a reservation with UAS, please note the persons name you would like to share with. UniLodge will try to fill your request however this can&rsquo;t be guaranteed.

Question 13

After I move in who is the best person to ask if I have any questions?

Accepted Answer

Contact reception during 10am &ndash; 6pm Monday to Friday and 10am &ndash; 3pm Saturday & Sunday, or email (anu@unilodge.com.au), or the Lena Karmel Lodge Residential Advisor 02 61257900 . You can also talk to our onsite Community Assistants, one on each floor to help with any issues, eg noise complaints; or Residential Advisors &ndash; they are all available to assist in anyway.

Question 14

How does my mail get to me?

Accepted Answer

Lena Karmel Lodge residents, you will need to direct your mail to: Room # _ _ _ _ < Your room number 26 Barry Drive, Canberra City ACT 2601 Your mail arrives during the week and is placed in your pigeon hole at Reception awaiting your collection.

Question 15

If I really want to move rooms after I move in – is that possible?

Accepted Answer

Yes, you will need to notify our Reservations Team of your request. Pending on time of the year, you might need to be placed on a waiting list and be contacted if a room becomes available.

Question 16

What contracts are available?

Accepted Answer

There is one main contract available for residents:


	52 week, ending 31st January


If you have a question regarding contract lengths please contact our Reservations Coordinators via phone on +61 2 6125 7900 or via email at anu@unilodge.com.au.

Question 17

What ways can I pay for my rental charges?

Accepted Answer

Rental payments are made fortnightly via Direct Debit through a debit/savings account or a Credit Account (Amex and Diners not accepted, all Credit transactions attract a 2% surcharge).

Question 18

What ways can I pay for my Data/Phone and other charges?

Accepted Answer

Payments can be made via EFTPOS, Direct Transfer and Credit (Amex and Diners not accepted, all Credit transactions attract a 2% surcharge).

Question 19

Do you have campus maps?

Accepted Answer

Yes we have campus maps available for you at Reception.

Question 20

What do I have to do when I have a visitor?

Accepted Answer

You are required to advise Reception in advance of any visitors who are staying overnight. This is for safety reasons and we permit a maximum of four nights per visit. Each visitor staying over is required to fill out one of our Visitor Forms located at Reception.

Question 21

Will wireless internet connection be available?

Accepted Answer

Yes, wireless internet access will be available in all study areas throughout the building.

Question 22

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

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Australian National University - ANU

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