How do I apply for a place at UniLodge Auckland?

In order to apply for a place at UniLodge Auckland, you can apply through the University of Auckland accommodation website

How do I confirm my place?

You will need to refer to the University of Auckland website for an update on your application. 

What if I need to make a change to my booking?

You will need to refer to the University of Auckland website to update or change your application. 

What types of rooms can I choose from?

At UniLodge Auckland we have two adjacent buildings with a variety of studios to 4 bedroom apartment rooms.

What does my hostel fee include?

Your rent includes:

  • Hostel fee of your apartment type
  • Gas and water usage
  • Use of all facilities
  • Electricity – although excessive usage will be on charged
  • Internet

What does my hostel fee exclude?

Your rent does not include:

  • Car parking
  • Phone line rental and call costs

What items will I need to bring or buy before I move in that are not in the apartment or not available at UniLodge to buy?

You will need to bring with you:

  • Basic bedding
  • Cleaning products
  • Personal belongings

How do I connect the telephone and internet?

Telephone connection is optional and the charges are additional. When you arrive at UniLodge Auckland you will be provided with the necessary information to connect these services if you choose. Internet is provided to the apartment via the University of Auckland with wireless internet available in common areas.

Can I have meals included with my accommodation?

UniLodge Auckland does not offer meal plans.

Is housekeeping provided?

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

Where do I do my laundry?

There is a common laundry in each building which contains coin-operated washing machines and dryers, as well as a sink, irons and ironing boards.

Does UniLodge Auckland arrange airport pickup?

UniLodge Auckland does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ$35-$40) which you share with other people so takes longer or taxi (approx. NZ$80-$90) which is direct.

Are there car parks available?

For moving in and out of UniLodge Auckland there is a 5min. loading bay available outside each building, otherwise there is pay and display street parking.
Our car parks are leased for $69.00 per week for 24/7 access via a proxy tag system.

Who can I contact if I have any other questions before or after I arrive?

Before arrival you can contact a member of the customer service team by either email ( or by phoning +64 9 353 1212. After arrival you can still email or phone but you could also visit the customer service desk during office hours (Monday to Friday from 8.30am to 5.30pm and on the weekends 10am to 2pm). Outside of this hours a Residential Advisor is on call, they can be contacted by either using the after hours/emergency phone at the front of the Anzac Ave building or phoning 0272 334 612.

What happens when I arrive at UniLodge Auckland?

When you arrive at UniLodge Auckland, please come to the customer service desk located at 138 Anzac Ave, CBD, Auckland and we will check you in, give you the necessary paperwork to complete and show you to your room. If you are arriving after hours or on the weekend, you will need use the after hours/emergency phone at the front of the building and the duty manager will meet you and check you in.

What do I need to bring when I arrive?

Along with your usual luggage and personal belongings, please remember to bring your passport with you, any other required paperwork and a method of making your payments if not already paid.

What will be given to me when I arrive?

When you arrive, we will give you the key and proxy tag for your room. We will also provide you with a welcome pack including a student handbook, information about connecting the telephone and internet services and other information about Auckland to help you get to know the city.

What do I need to pay before or on arrival?

What do I need to pay before or on arrival?

When are my hostel fees due?

Your hostel fees are to paid at least two weeks in advance. A reminder is delivered to your room if you fall behind the two weeks in advance.

What payment methods can I use to pay my hostel fee?

Payments can be made by:

  • Credit card: Visa or Mastercard
  • Eftpos card
  • Cheque or Bank draft made payable to ‘University of Auckland’.
  • Telegraphic transfer

Is my account paid for?

Before your final day at UniLodge Auckland, please ensure that your account is paid up to date. You can come to the customer service desk at any time during business hours to enquire about your account balance.

What procedures do I need to carry out before I leave?

Prior to your departure from UniLodge Auckland, you will need to complete a Departure Form. On the day you leave, please come to the reception and we will complete a Room Condition Report with you. Following this, you will need to return your keys and proxy tag.
If you have a telephone line or internet connected, you will need to inform Cybercom that you are moving out and arrange a disconnection of these services.

What time do I need to check out?

Check out time is prior to 10am however if you require a late checkout, please come to the customer service desk and we can make the necessary arrangements.


The Resident Handbook (居民手册)旨在帮助您了解公寓設施,并熟悉你作为居民的权利和责任。 我们希望該手册能够解决答您的最常见问题。