Got questions about living at UniLodge City Gardens? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions. Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in UniLodge student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, check in our blog or feel free to contact us directly.

Does this property have an application fee?

No. There are no application fees.

Do you have an extra guest charge?

There is no charge for a guest for up to three (3) nights in a Studio apartment only.

Do I need to organize my own Contents Insurance?

Yes. You will need to organize own Contents Insurance to cover your personal items inside your bedroom/apartment.

Do I need a mattress protector?

Yes. These are charged at $20 per mattress protector.

How much is the Internet/ WiFi?

Unlimited WiFi is included in your rent.

What electricity cost am I responsible for?

Electricity and other utilities usage are included in your rental payments.

If I wanted to break my lease, what are the costs associated with this?

The cost payable by residents is 2 weeks rent plus GST and all rental costs until the apartment is leased again.

Do I need to pay a departure clean fee?

Upon departure, your apartment is required to be returned to the same or better Good and Clean condition. If it is no, you will be require paying a departure cleaning fee. Please contact the Reception staffs for more details.

Is there a cancellation fee once I have secured an apartment?

Yes. The cancellation fee will be your holding deposit paid to secure the booking.

Do I need to pay a deposit to secure the booking?

Yes. To secure an apartment, the tenant must pay 1-2 weeks rent plus the cost of mattress protector and shower curtain. Also, a Bond of 2-6 weeks rent depending on the apartment types and the weekly rental figure must be paid prior to check in.

Are car parking spaces available?

Sorry. There are no onsite car park spaces available.

What do I do if, or my family need somewhere to stay prior to checking into UniLodge?

There are many hotels/service apartments located near the UniLodge City Gardens. You will be able to book it online from i.e. or any other similar hotel booking website.

What do I need to bring on arrival/check-in day?

On top of the normal clothes, books and bags please have the following information ready to assist with your check-in process when you arrive: 

  • Passport
  • Enrolment letter
  • Copy of Student Visa
  • Student ID
  • Financial Proof
  • Information Form
  • Proof of Bond Payment

Where can I find resources to manage my health and wellbeing?

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

What cancellation conditions do you have?

  1. No Visa No Pay – Amend arrival date or return of deposit for any Visa Cancellations or decline of Visa Grant after a booking is made.
  2. International/Domestic Borders Close - Amend arrival date or return of full deposit.
  3. Cancellation of Flight - Amend arrival date or return of full deposit however will be required to provide proof of cancelled airline ticket prior to amending date or return of deposit.
  4. Change of mind - Deposit is non-refundable.

What are your check-in times and days?

We offer 24 hr/7 days a week check-in, making it easy for you to arrange your travel arrangements and check-in when it suits you.  

I am going into shared accommodation do I need to complete a PCR Test?

Yes, PCR rules from SA Health advise that you must complete a PCR test within 24hr of arrival. In addition for the wellbeing of all of our residents, if you have booked in for shared accommodation you must show evidence of a negative PCR test result.  

Further Resident Information

The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this Handbook will prove useful to you in answering any questions you have, and in assisting you with the most common concerns that you may have.